i2Vision, Inc. ยท 1 month ago
IT Helpdesk Support Specialist
Plano, TX
Contract
Onsite
Senior Level
$25/hr - $25/hr
5+ years expi2vision is seeking an IT Helpdesk Support Specialist to serve as the primary contact for helpdesk support during decommission. The role involves logging, tracking, and resolving user issues efficiently while ensuring compliance with organizational standards and SLAs.
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Responsibilities
Serve as the primary contact for helpdesk support during decommission
Log, track, and resolve user issues efficiently
Escalate complex problems to technical teams and follow up on resolutions
Maintain accurate records of helpdesk activities and prepare reports
Ensure compliance with organizational standards and SLAs
Qualification
Required
Experience in helpdesk or support coordination roles
Strong organizational and communication skills
Ability to manage multiple tasks in a fast-paced environment
Familiarity with ticketing systems and IT support processes
Helpdesk Support: 5 years (Required)
ticketing systems and IT support processes: 5 years (Required)
Location: Plano, TX 75023 (Required)
Company
i2Vision, Inc.
We transform complex science into clear, impactful solutions.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase