Accepting Applications for Future Opportunities - Renewals Specialist jobs in United States
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SmartBear · 1 month ago

Accepting Applications for Future Opportunities - Renewals Specialist

positionSomerville, Massachusetts, United States
timeFull-time
remoteOnsite
seniorityEntry Level
money$80K/yr - $85K/yr
date1+ years exp

SmartBear is a company that delivers complete visibility for developers through their award-winning tools. As a Renewals Specialist, you will build and develop relationships with customers, acting as a trusted advisor to drive retention and customer loyalty for SmartBear products.

Computer Software
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H1B Sponsor Likelynote

Responsibilities

Strategically engage with customers to align customer goals with our solutions. Ensure account retention, development and growth of lifetime customer value
Drive customer use and adoption of software to ensure maximum license utilization by facilitating successful onboarding and adoption of software leading to retention, upsell and cross sell opportunities
Expand and grow customer accounts by identifying customer needs and educating and selling additional products in our software portfolio
Monitor and report customers’ product experiences and provide consultation and recommendations to improve performance and success

Qualification

Customer relationship managementSales experienceAccount managementAnalytical skillsInterpersonal skillsProblem-solving abilitiesWritten communicationOral communicationPresentation skillsTeam player

Required

1-2 years of experience in a customer facing role
Bachelor's degree or equivalent experience
Strong customer-focus and service orientate
Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization
Ability to consult with customers' remotely or onsite (if needed) at the business operation and technical levels
Ability to accomplish results working through others
Hands on, individual contributor and collaborative team player
Excellent written and oral communication skills, including presentation skills
Strong analytical and problem-solving abilities

Preferred

Sales, account management or customer success experience, especially in software, a plus

Benefits

Performance-based bonuses for eligible roles
A generous benefits package that supports employees’ health and well-being
Promotes work-life balance through flexible time off
Hybrid work options
Professional development opportunities

Company

SmartBear

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SmartBear is pioneering innovation in software quality, embracing AI’s transformative potential.
location
Somerville, MA, US
people-size501-1000 employees
web-link
http://www.smartbear.com

H1B Sponsorship

SmartBear has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (2)
2022 (4)
2021 (1)

Funding

Current Stage
Late Stage

Leadership Team

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Frank Roe
Chief Executive Officer
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Bryce Chicoyne
COO
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Company data provided by crunchbase