Gong · 12 hours ago
Technical Account Manager
Salt Lake City, UT
Full-time
Hybrid
Entry, Mid Level
$95K/yr - $135K/yr
2+ years expGong is a company that leverages AI to enhance revenue team effectiveness. The Technical Account Manager will provide strategic technical guidance to ensure customers maximize the value of Gong’s platform, working closely with enterprise and strategic clients to drive impactful results.
Artificial Intelligence (AI)CRMEnterprise SoftwareInformation TechnologyMachine LearningSalesSoftware
Responsibilities
Manage a portfolio of Enterprise customers, ensuring they receive exceptional value from Gong’s solutions
Serve as a strategic technical advisor, helping customers plan and manage the technical aspects of key initiatives and integrations, such as rolling out initiatives or CRM enhancements
Provide proactive guidance on best practices, potential risks, and solution design to ensure successful execution and long-term scalability
Offer advanced technical and strategic consultation on Gong products to deliver superior customer outcomes
Establish strong, influential relationships with customer stakeholders and internal teams
Proactively identify opportunities to enhance the ROI for assigned customers through tailored solutions and strategic initiatives
Demonstrate and articulate the value of Gong’s platform, helping customers to leverage its capabilities fully
Maintain oversight of customer-filed support tickets, collaborating closely with Technical Support Engineers and R&D to ensure timely investigation, prioritization, and resolution of product issues
Identify product limitations, advocate for workarounds or long-term solutions, and manage the lifecycle of feature requests in partnership with internal teams
Guide customers through the technical aspects of adopting new features, with tailored recommendations based on their unique business needs and use cases
Provide high-level guidance and troubleshooting for third-party integrations and assist with post-implementation CRM configuration and issue resolution
Serve as a powerful internal advocate for customer needs, working closely with product and engineering teams to influence product direction and improvements
Travel occasionally to visit customers on-site
Qualification
Required
A minimum of 2.5 years of experience in technical account management or a similar customer-facing technical role within a SaaS organization
Functional understanding of API integrations, database concepts, and software configurations
Proven track record of managing multiple concurrent technical projects and customer engagements
Excellent communication and presentation skills for conveying complex technical information to nontechnical stakeholders and senior executives
Experience working cross-functionally with Product, Engineering, and go-to-market teams (Sales and Customer Success)
Proven ability to project manage and strategize complex customer relationships and demonstrate technical guidance to accomplish business outcomes
Benefits
We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
Mental Health benefits with covered therapy and coaching.
401(k) program to help you invest in your future.
Education & learning stipend for personal growth and development.
Flexible vacation time to promote a healthy work-life blend.
Paid parental leave to support you and your family.
Company-wide recharge days each quarter.
Work from home stipend to help you succeed in a remote environment.
Company
Gong
Gong is a technology company that offers a revenue intelligence platform using AI to analyze customer interactions.
1001-5000 employees
H1B Sponsorship
Gong has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (2)
2022 (4)
2021 (4)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$583MKey Investors
Franklin TempletonCoatueSequoia Capital
2022-07-01Secondary Market
2021-06-03Series E· $250M
2020-08-12Series D· $200M
Leadership Team
Amit Bendov
CEO and Co-Founder
Kelly Wright
President and COO
Recent News
Index Ventures
2025-12-15
Company data provided by crunchbase