Hard Rock Hotel & Casino Bristol · 1 month ago
SUPERVISOR - CREDIT
Bristol, VA
Full-time
Onsite
Mid LevelHard Rock Hotel & Casino Bristol is seeking a Supervisor for their Cage and Credit department. The role involves managing department staff, evaluating applications for lines of credit, and ensuring compliance with regulations while maintaining high service standards.
Hospitality
Responsibilities
Prepares and types correspondences, forms, reports, charts, and graphs
Sets up and maintains all files, records and logs as required
Places, accepts, and screens telephone calls and refers calls to others
Receives, opens, and distributes incoming mail documents
Ensures all necessary reports and correspondences are forwarded timely to the proper management
Maintains the highest level of professionalism and confidentiality regarding the team members and guests
Participates in the processing of customer credit applications including verification of bank and credit information
Assumes responsibility for the maintenance of credit files and required reports
Reviews credit applications for completeness
Ensures credit background checks on patrons are properly completed, updates patron credit files and completes all other necessary file maintenance
Monitors compliance with Virginia Lottery regulations, company policies, and AML/Title 31 regulations
Consistently displays positive morale and high service standards
Oversees execution of company and property objectives related to the Cage Department
Directs smooth, efficient, cost effective operations including: labor management, supervision of all aspects of services and inventory control; overseeing staffing levels in accordance with business demand, create adjustments whenever possible and monitors compliance of full time equivalents (FTEs) per department policy
Ensures staff knowledge of fraud prevention and scams
Assists in quality hiring, training and succession planning processes
Monitors department expenses regarding daily operations and payroll
Leads the delivery and measurement of guest services consistent with the Company’s core service standards and brand attributes
Provide input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the company’s competitive position
Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction
Work with casino executives & hosts for the benefit of customers
Oversee guest service standards which are consistent with the property’s standards and brands attributes; respond to and resolve guest and/or employee complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate and resolve potential difficulties
Oversee and coordinate scheduling, staffing and ensure resolution for payroll issues
Ongoing review of efficiencies in the process and procedures
Ability to perform all functions in Cage, Credit & Count Operations
Assistance with variance resolution and reporting
Responsible for ensuring asset security in Cage Operations
Partner with all Casino Operational areas ensuring great communication
Qualification
Required
Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery
Must successfully pass background check
Must maintain strict confidentiality relative to financial data and casino policies
Must successfully pass drug screening
Must be twenty-one (21) years of age
Knowledge of state and local tax laws, gaming laws and banking regulations
Knowledge of currency reporting requirements
Effective communication skills with the ability to delegate responsibility and motivate and manage a diverse group of team members to achieve common goals and objectives
Office procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint
Principles of supervision, training, and performance evaluation
Pertinent federal, state, and local laws, codes, and regulations
Excellent math skills
10-Key calculator
Ability to research, analyze, comprehend, and act upon information and be aware of the business environment in order to effectively manage areas of responsibility
Ability to set clear direction for the department to ensure the successful execution of the strategic plan
Ability to apply different and novel ways to deal with organizational problems and opportunities
Observe and direct actions of subordinates
Make unpopular and/or difficult decisions which benefit the organization in the short and long term
Be a strategic, analytical, ethical, and effective motivator
Skill in developing successful working relationships with senior management, peers, and subordinates within department and outside of the department
Be flexible to work varying shifts and time schedules as needed
Communicate effectively with outside contacts and all levels of team members
Review, comprehend, analyze, and assimilate reports, information generated on and by the computer and other necessary documentation
Obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations
Preferred
Prior experience opening new properties/outlets strongly preferred
Prior cashier or teller experience preferred
Company
Hard Rock Hotel & Casino Bristol
The all new Hard Rock Hotel & Casino Bristol features the latest in live music and entertainment, hospitality, world-class gaming and exceptional cuisine.
Founded in 2022
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase