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Radicle Health · 2 days ago

Senior Manager, Implementation

United States

Full-time

Remote

Senior Level, Lead/Staff

$125K/yr - $150K/yr

8+ years exp

Radicle Health is a collection of human services software products designed to foster collaboration and innovation. They are seeking a Senior Manager, Implementation to lead a talented team in overseeing successful onboarding and deployment of their solutions for new customers, ensuring project delivery aligns with client needs and company goals.

Health CareInformation ServicesInformation Technology

Responsibilities

Lead, mentor, and manage 5-10 Implementation team members, ensuring high performance and meeting team objectives

Provide ongoing training and development opportunities for the team, fostering a culture of continuous learning and improvement

Set clear goals and performance expectations for the team, ensuring alignment with departmental and organizational objectives

Oversee the end-to-end onboarding and implementation process for clients, including effective resource allocation, workload balancing and ensuring successful deployment of Radicle Health’s solutions on time and within scope

Collaborate with clients to understand their specific needs and ensure the implementation plan is aligned to meet their business objectives

Act as an escalation point for any complex implementation issues, ensuring quick resolution and maintaining high client satisfaction

Lead the onboarding process for new clients when required, ensuring a smooth and timely transition from sales to full product implementation

Continuously assess and refine the implementation process to ensure efficiency, scalability, and alignment with client needs

Identify areas for automation and process improvement, reducing time-to-value for clients while maintaining quality

Implement best practices for project management and resource allocation, optimizing team performance, and reducing project delays

Work closely with the Customer Success, Product, and Sales teams to ensure seamless communication and alignment during the implementation process

Act as a subject matter expert in support of ongoing implementation strategies

Ensure that clients are fully satisfied with the implementation process, conducting regular check-ins during the implementation phase to gather feedback and address any concerns or challenges, and achieving a smooth transition to using Radicle Health's solutions effectively

Qualification

Software ImplementationProject ManagementTeam LeadershipSaaS ExperienceClient Relationship ManagementProcess ImprovementHealthcare Software Experience

Required

8+ years of experience in Implementation, Professional Services, or Consulting, ideally in enterprise SaaS, including 5+ years of managing complex software implementation projects

3+ years of experience as a people leader with a track record of motivating and developing high performing teams

Proven expertise in project management and the software implementation lifecycle, leveraging experience and best practices to guide and support your team through successful project delivery

Proactive, solutions-oriented leader who thrives on introducing new ideas and anticipating the evolving needs of customers and internal teams

Strong execution mindset with a focus on operational excellence and introducing scalable process improvements

Demonstrated ability to establish high levels of trust and strong engagement with executive stakeholders