Convoso ยท 2 days ago
[Remote] Director of Engineering
United States
Full-time
Remote
Lead/Staff, Director/Executive
$180K/yr - $200K/yr
5+ years expConvoso is a leading AI-powered contact center platform purpose-built for revenue teams. They are seeking a Director of Engineering to lead and develop engineering teams responsible for delivering high-quality software products. The role involves ensuring process efficiency, product quality, and fostering a culture of operational excellence within the engineering department.
Brand MarketingCall CenterComputerInternetSaaSSoftwareTelecommunications
Responsibilities
Direct Engineering teams to ensure process efficiency, effective resource allocation, product quality, and achievement of milestones and deadlines
Identify and track metrics that can be used to ensure quality objectives are met and recommend process improvements
Conduct the team's performance management and foster a culture of operational excellence
Fully engage and contribute to engineering leadership to drive best practices in software development, testing, improvement of production deployment, and knowledge sharing effort
Own, maintain and improve the existing Convoso software services, APIs, and web applications. Provide feedback in design reviews and code reviews. Continuously improve the team's technical expertise and product knowledge
Work with Product Management and Business Analyst to understand and plan for future product release requirements and to ensure the promotion of new features and product value
Lead, grow, and coach the engineering team, support their career growth, and ensure they are connected to the outcomes and purpose of their work
Work closely with tech leads and Engineering teams to leverage best practices across multiple product lines
Fully engage and contribute to engineering leadership to drive best practices in software development, testing, improvement of production deployment, and knowledge sharing effort
Meet with customers and other stakeholders to discuss their technical issues and requirements
Determine and recommend methods to streamline and improve development processes and procedures
Speak externally regarding the Company's technology and product-specific topics
May lead Sustaining Engineering teams
Determine critical priorities and monitor and control the activities and performance of staff to achieve objectives
Ensure staff understands corporate policies and procedures
Ensure appropriately qualified and/or experienced personnel are recruited and trained
Communicate frequently with equivalent level managers or senior outside contacts concerning projects, operational decisions, or commitments
Assist executive-level personnel with corporate projects/initiatives as required
Handle escalations and all higher-level management issues
If asked to be a core team member, perform the following additional responsibilities:
Participate in product planning throughout the product life cycle
Conduct technical/function reviews for their function
Engage with extended team members as needed
Contribute and execute with excellence their component of the Integrated Business Plan, Integrated Project Plan, and the Integrated Launch Plan
Accountable for the business success of the project
Resolve product and process issues
Effectively communicate throughout and across the organizations at all levels (peers, subordinates, management, executives)
Collaborate with QA:
Keep them humming with continuous QA
Help them understand the test cases and expected functionality
Assist them with hard to reproduce issues
Offer assistance in estimating the QA effort
Collaborate with DevOps:
Understand hardware requirements and constraints
Ensure the two teams do not bottleneck each other during cross-departmental projects
Understand how the engineering project fits into the broader technology environment and ensure DevOps is prepared to support engineering projects
Collaborate with Product:
Provide research time and technical details for PRDs completion
Identify edge cases
Identify roadblocks, 3rd party dependencies and plan accordingly
Collaborate with CS:
Ensure timely replies to their issues and concerns
Keep them updated on the status
Qualification
Required
BS in Computer Science, Computer Engineering, or related technical field
5+ years experience as a Software Engineer Manager leading multiple teams with a passion for automation and continuous improvement
3+ years experience in the operational management of SaaS production applications
3+ years working with Agile Development methodology
Results-oriented. Focuses on delivering results, not the activity
Data-driven. Ability to analyze complex data and develop innovative recommendations and solutions
Excellent planning, organizing, and project management skills
Excellent verbal, written, and presentation skills
Good people and line management skills and the ability to recruit and develop a high performing team
Process-oriented with great documentation skills
Benefits
Stock options
100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
Affordable Vision plan and optional FSA
PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
Your birthday off
401k program with generous company match
No cost Employee Assistance Program and Travel Assistance
Monthly Gym membership reimbursement
Monthly credits toward food & beverage
Leadership Development Program
Company Outings
On and offsite team building events
Paid training for departments
Apple laptop (most roles)
Casual office environment & dress
Daily catered lunches
Fully stocked kitchen (Dietary restriction-friendly)
Happy Hours
Monthly Massages
On-site Car Wash
Free Parking
Company
Convoso
Convoso's cloud-based call center software revolutionized the call center industry by empowering the admin, agent, and customer experience.
201-500 employees
H1B Sponsorship
Convoso has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
Funding
Current Stage
Growth StageLeadership Team
Nima Hakimi
CEO & Co-Founder
Bobby Hakimi
Chief Product Officer & Co-Founder
Recent News
EIN Presswire
2025-10-10
Destination CRM
2025-10-09
Company data provided by crunchbase