Hitachi Vantara · 2 weeks ago
IT Support Technician, AMER Desktop Operations
Santa Clara, CA
Full-time
Onsite
Mid Level
3+ years expHitachi Vantara is the data foundation trusted by the world’s innovators. The IT Support Technician role involves providing desktop support services to end users, performing problem determination, root cause analysis, and resolution of desktop hardware and software issues.
ConsultingInformation TechnologyTraining
Responsibilities
Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels
Assess the need for and implement performance upgrades to end user workstations, including the installation of these upgrades (for example memory)
Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment
Receive and respond to incoming calls, chats, and/or e-mails regarding desktop problems
Work with the company’s helpdesk on assigned problem/IMAC tickets
Answer to and perform IMAC requests as they are submitted through the service desk
Deploy software through Intune / JAMF Self Service
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations
Accurately document instances of desktop equipment or component failure, repair, installation, and removal
Interface with third-party support and equipment vendors
Qualification
Required
Associate Degree in information technology, or related field (or equivalent experience)
Minimum of 3 years of IT Desktop Support experience
Strong technical skills in supporting Apple OS and Windows environments
Ability to quickly trouble-shoot and resolve problems
Experience working in an Active Directory environment including Azure AD
Concentrated focus on defect reduction and quality of services
Excellent customer relations and customer support skills
Experience working in a team-oriented, global, collaborative environment
Experience with managing meetings and corporate townhalls
Fluent in English
Other languages is a bonus
Preferred
Experience with desktop virtualization (e.g. Xen)
Benefits
Industry-leading benefits that go far beyond compensation
Support, services, and resources that also take care of your holistic health and wellbeing
Flexible arrangements that work for you
Company
Hitachi Vantara
Hitachi Vantara drives data to meaningful outcomes. It is a sub-organization of Hitachi.
5001-10000 employees
H1B Sponsorship
Hitachi Vantara has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (34)
2023 (155)
2022 (219)
2021 (181)
2020 (244)
Funding
Current Stage
Late StageLeadership Team
Hubert Yoshida
Emeritus CTO Hitachi Vantara
M
Matthew Hardman
Chief Technology Officer Asia Pacific
Recent News
2026-01-06
Digital News Asia
2026-01-06
2025-12-24
Company data provided by crunchbase