Axiom · 1 month ago
Desktop Support Engineer – Winston-Salem – North Carolina
Winston-Salem, NC
Part-time
Onsite
Mid Level
4+ years expAxiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. They are seeking an experienced IT Desktop Support Engineer to provide high-quality end-user support and troubleshoot technical issues within the desktop computing environment.
ComplianceConsultingLaw EnforcementLegalProfessional Services
Responsibilities
Provide Level 1 and Level 2 desktop support to end users (Windows & macOS)
Install, configure, and troubleshoot hardware such as laptops, desktops, printers, and mobile devices
Support software installations, updates, and application troubleshooting
Perform user account management in Active Directory, Office 365, and other platforms
Handle network connectivity troubleshooting including LAN/WAN, VPN, and Wi-Fi issues
Manage ticketing system tasks, ensuring timely updates and resolution
Assist in device imaging, backups, and asset inventory management
Collaborate with remote IT teams and escalate issues when required
Maintain documentation of processes, configurations, and issues
Qualification
Required
4+ hands-on experience managing desktops, laptops, peripherals, software, and basic network tasks in a professional environment
Strong technical troubleshooting skills
Ability to provide high-quality end-user support
Provide Level 1 and Level 2 desktop support to end users (Windows & macOS)
Install, configure, and troubleshoot hardware such as laptops, desktops, printers, and mobile devices
Support software installations, updates, and application troubleshooting
Perform user account management in Active Directory, Office 365, and other platforms
Handle network connectivity troubleshooting including LAN/WAN, VPN, and Wi-Fi issues
Manage ticketing system tasks, ensuring timely updates and resolution
Assist in device imaging, backups, and asset inventory management
Collaborate with remote IT teams and escalate issues when required
Maintain documentation of processes, configurations, and issues
Strong knowledge of Windows 10/11, macOS, and common enterprise applications
Experience with Active Directory, Office 365, and basic networking concepts
Strong communication, customer service, and problem-solving skills
Preferred
Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus
Familiarity with ITSM/ticketing tools (ServiceNow, Jira, etc.)
Company
Axiom
Axiom is where high-caliber legal talent meets full-service law firm work.
1001-5000 employees
H1B Sponsorship
Axiom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$28MKey Investors
Permira
2019-09-06Corporate Round
2013-02-06Series Unknown· $28M
Leadership Team
David McVeigh
Chief Executive Officer
CJ Saretto
Chief Technology Officer
Recent News
2025-08-26
Company data provided by crunchbase