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Payarc · 1 month ago

Terminal Deployment Specialist

Greenwich, CT

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Payarc LLC is a technology-driven company focused on empowering businesses with payment solutions. The Terminal Deployment Specialist role involves supporting merchant clients through backend boarding, terminal programming, and payment gateway configuration, while also providing customer service and technical support.

Financial ExchangesFinancial ServicesOnline PortalsSoftwareTransaction Processing

Responsibilities

Board approved merchants in proprietary software application including pricing profiles and reserves utilizing rules-based case studies

Program various payment terminals and perform test transactions for customers to be able to accept payments for their business by creating a method for the merchant to accept credit cards

Program gateway profiles to enable merchants to accept credit cards through a card not present method using their knowledge of the business to determine the correct program

Troubleshoot technical issues by researching issues using the expertise learned during training, and not only determining the root cause of the issue, but be able to solve the issues independently

Provide remote technical customer service to existing clients over the phone and email as necessary

Individually be able to analyze an account and determine the best way for them to process sales

Ability to manage over a dozen software applications and be able to analyze potential issues and solve for client solutions

Collaborate with new merchants during the deployment process, providing virtual assistance and training to ensure they are comfortable with all cards accepting Payarc systems. Focus on guiding them through installation and setup, ensuring a thorough understanding of their selected equipment and its role in their business operations

Create case studies based on new technical issues that arise with Payarc equipment

Other duties as assigned

Qualification

Payment gateway configurationTerminal programmingTechnical troubleshootingCustomer serviceAdvanced computer skillsMulti-taskingDetail orientedCommunication skillsInterpersonal skillsProblem-solving