HuLoop Automation · 1 month ago
Customer Success Executive
Auburn, CA
Full-time
Hybrid
Mid LevelHuLoop Automation is focused on maximizing customer lifetime value and driving revenue growth. The Customer Success Executive will build trusted relationships within customer organizations, ensuring successful onboarding and renewal of software subscriptions while driving value and expansion of solutions.
Artificial Intelligence (AI)Information TechnologySoftware
Responsibilities
Own and manage the customer relationship from onboarding to renewal
Build strategic relationships to become a trusted advisor within the customer organization
Manage onboarding and services projects alongside the service delivery team
You will oversee the strict adherence to the HuLoop implementation & customer success methodologies
You will anticipate, track, and address (potential) roadblocks and rally the teams (both internal and customer) where needed to deliver the project on-time
Close the feedback loop – take learnings from the client implementation back to HuLoop R&D and other internal teams to enable continuous improvement, feature development and at scale implementations
Mitigates team conflict and communication problems
Manages, tracks, and proactively resolves project issues
Reviews documentation and project deliverables for completeness, correctness and compliance with company standards while ensuring that the project work meets customer expectations
Schedules, facilitates, and documents project meetings and requirements sessions
Collaborates with Sales, Product Development and Customer Service teams
Provides regular reports on activities and progress
Provides input on enhancements to Project Management templates, processes, and procedures to improve the organization’s project delivery
Manages day-to-day client interaction
Drive value: Align customer activities with key business objectives to create measurable outcomes and continuously demonstrate value & ROI
Become a thought leader within AI strategy to assist customers with success planning to help meet their organization’s goals
Proactively manage renewals, upselling and expansion within your portfolio to meet department and company KPIs for retention
Works with customers to assist them with efficient project coordination
Sets and manages client expectations
Act as a main point of contact and advocate for customers internally
Continually seeks opportunities to increase customer satisfaction and deepen client relationships
Qualification
Required
Maximizing customer lifetime value and driving revenue growth within a portfolio of post-sales customers
Developing deep trusted relationships at all levels within the customer organization from C-Level to end users
Managing customer relationships from onboarding to renewal
Building strategic relationships to become a trusted advisor within the customer organization
Managing onboarding and services projects alongside the service delivery team
Overseeing strict adherence to the HuLoop implementation & customer success methodologies
Anticipating, tracking, and addressing (potential) roadblocks and rallying teams to deliver projects on-time
Closing the feedback loop by taking learnings from client implementation back to HuLoop R&D and other internal teams
Mitigating team conflict and communication problems
Managing, tracking, and proactively resolving project issues
Reviewing documentation and project deliverables for completeness, correctness, and compliance with company standards
Scheduling, facilitating, and documenting project meetings and requirements sessions
Collaborating with Sales, Product Development, and Customer Service teams
Providing regular reports on activities and progress
Providing input on enhancements to Project Management templates, processes, and procedures
Managing day-to-day client interaction
Aligning customer activities with key business objectives to create measurable outcomes
Becoming a thought leader within AI strategy to assist customers with success planning
Proactively managing renewals, upselling, and expansion within the portfolio
Assisting customers with efficient project coordination
Setting and managing client expectations
Acting as a main point of contact and advocate for customers internally
Continually seeking opportunities to increase customer satisfaction and deepen client relationships
Company
HuLoop Automation
At HuLoop, we believe AI should empower people—not replace them.
Founded in 2022
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$11.1MKey Investors
Mighty CapitalMoneta Ventures
2024-12-23Series A· $6M
2024-02-27Seed· $5M
2023-06-01Pre Seed· $0.1M
Leadership Team
Brian Hansen
Chief Financial Officer
Ajay Kaul
Founder, Investor, & Board of Director
Recent News
GlobalFinTechSeries
2025-05-09
Sacramento Business Journal
2024-12-25
Company data provided by crunchbase