EMC Insurance Companies · 1 month ago
Property Claims Assistant Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$98K/yr - $135K/yr
8+ years expEMC Insurance Companies is focused on collaboration and making an impact. They are seeking a Property Claims Assistant Manager to provide oversight to the property claims team, analyze claims files, guide team members through complex coverage questions, and ensure compliance with claims handling practices.
Financial ServicesInsurance
Responsibilities
Provides direct managerial oversight to property claims team, including cyber claims
Reviews all claims files assigned to team and analyzes files for necessary facts, including reaching out to appropriate parties to gather any missing information
Assigns claims to the appropriate handler with the right skills and experience based on review of the file
Guides team through complex questions of coverage, compensability, liability, claim value and strategy for resolution
Assigns or assists in the selection of counsel and monitors litigated matters
Ensures that timely, adequate reserves have been established on claim files in compliance with the company’s reserve guidelines and methodology
Ensures adjusters are handling claims in accordance with company’s claims handling best practices and claims philosophy
Properly identifies files appropriate for claims committee or assignment to Large Loss, Coverage Counsel or Subrogation
Ensures proper reserves and authorizes claim payments within authority
Controls claim and loss costs and adjustment expenses
Routinely meets with team members to monitor business decisions made to ensure compliance with authority levels, good faith claim handling, and regulatory requirements
Collaborates with team members to establish performance goals and monitors status
Conducts performance reviews and provides coaching
Interviews, hires, and recommends salary adjustments for team members
Resolves disciplinary issues, reviews results, actions plans, and progress
Develops team expertise and assists with succession planning, including identifying talent and implementing development plans for critical positions
Supports diversity, equity, and inclusion initiatives
Fosters an innovative culture, including supporting new ideas and providing guidance on potential changes
Develops and fosters excellent customer relations as it relates to property claims
Monitors customer service metrics and ensures that customer experience levels are being met
Develops and markets the claim brand and culture among EMC teams, and prospects in the industry
Qualification
Required
Bachelor's degree or equivalent relevant experience
Eight years of experience in property claims adjusting or related experience, including experience with large and complex claims
Attainment of all applicable state licenses as required
Prior leadership experience
Excellent understanding and application of property loss claims techniques and a current knowledge of property estimation practices and property claims techniques
Advanced knowledge of insurance terms and coverages in commercial lines
Strong leadership qualities with the ability to motivate staff
Excellent knowledge of computers and claims systems
Excellent organizational, written and verbal communication skills
Excellent ability to gather and analyze a variety of data points to appropriately triage claims handling
Advanced investigative and problem-solving abilities
Occasional travel required; a valid driver's license with an acceptable motor vehicle report per company standards required if driving
Preferred
Insurance designations, such as INS, AIC, and CPCU preferred
Company
EMC Insurance Companies
EMC Insurance is a top insurer based on net written premium, and we have more than 2,200 employees.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1982-02-12IPO
Leadership Team
Matthew Spackman
SVP-Chief Human Resources Officer
P
Philip Lucca
Retired
Recent News
Corridor Business Journal
2025-06-28
2024-04-11
Company data provided by crunchbase