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Veolia | Water Tech · 5 hours ago

Field Service Engineer (Analytical Instruments)

Columbus, Ohio Metropolitan Area

Full-time

Onsite

Mid Level

$30/hr - $37/hr

3+ years exp

Veolia Group is a global leader in environmental services, specializing in water, energy, and waste management. The Field Service Engineer will provide complex field service support for analytical instruments at customer sites, focusing on maintenance, troubleshooting, and customer interaction.

Environmental Services

No H1B

Responsibilities

Travel to customer sites and perform PM and related services on TOC equipment

Plan, Schedule and Confirm customer services including coordination of travel and parts shipments for services

Maintain admin duties, parts inventory and relevant trainings

Take customer calls, participate in territory sales meetings, and service team meetings

Respond to on-demand contract services with 3 or 7 business day response commitments for troubleshooting and repair

Write clear and concise reports for customers

Special projects and new hire training as assigned by supervisors

Work closely with Sales to provide insight into new instrument and new service opportunities as well as upselling services and consumables at existing customer sites based on need

Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle and comply with all Veolia Environmental, Health and Safety (EHS) policies

Domestic travel 70%

Qualification

Analytical instrumentationTroubleshooting skillsCustomer service skillsElectrical equipment knowledgeComputer proficiencyMathematical skillsCommunication skillsSelf-motivatedTeam collaboration

Required

Associate Degree in a Science, Technical, or Engineering discipline; or equivalent education

At least 3 years of work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment

Strong technical, mathematical and customer service skills

Able to prioritize various tasks such as service of multiple instruments and administrative duties

Troubleshooting and problem-solving skills, ability to use processes to find root cause

General knowledge of electrical equipment, chemistry and safety

Vision, manual dexterity, and coordination sufficient to service instruments and handle electrical equipment

Ability to learn applicable company procedures within a reasonable time from start of employment

Computer proficiency with a minimum of word processing, spreadsheets, basic network and database knowledge

Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as handle chemically aggressive fluids, such as acids and bases

Strong and concise verbal and written communication skills

Self-motivated, with the ability to drive projects to completion with minimal oversight

Proven ability to speak effectively before groups and customers, clients, and other employees within the organization

Ability to meet deadlines and commitments

Ability to communicate effectively and contribute within a commercial team environment

Ability to make good business decisions based on risk-reward analysis and business objectives

Preferred

Bachelor's Degree in Chemical Engineering, Chemistry, Biology, Engineering or Physics; or equivalent education

At least 1 year's work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment

Benefits

Medical, Dental, & Vision Insurance Starting Day 1!

Life Insurance

Paid Time Off

Paid Holidays

Parental Leave

401(k) Plan - 3% default contribution plus matching!

Flexible Spending & Health Saving Accounts

AD&D Insurance

Disability Insurance

Tuition Reimbursement

Company

Veolia | Water Tech

As the world leader in water technologies and services, Veolia relies on its 17,500 water technology experts to deliver innovative solutions that drive both performance and sustainability, without compromise.

Founded in 1853

Aubervilliers, Île-de-France, FR

10001+ employees