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HEICO · 1 month ago

Inside Sales Representative Level II

Sunrise, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

HEICO Corporation is a well-established company serving the aviation, defense, space, and electronic industries. As an Inside Sales Representative Level II, you will manage the sales process for Tier 3 customers, ensuring accurate order processing and customer satisfaction through effective communication and follow-up.

AerospaceElectronicsManufacturing

Responsibilities

Understand all customer terms & requirements

Ensure that quotes meet the customer requirements

Enter customer PO's with high level of accuracy, ensuring conformity

Resolve issues on customer PO's with customers directly

Contribute to team goal of entering all customer orders in a timely manner

Send a complete or partial acknowledgement within 48 hours

Ensure the follow-up of customer orders: status, tracking numbers, shipping documents, credit card receipts, etc

Make sure that the orders are correctly reserved by the system, suggesting confirmation swaps to Sales Representatives

Be proactive in informing customers about delivery issues impacting their supply chain

Ensure the customer contacts database is up to date

Send 'Open Order Reports' to customers with accurate information and comments as recommended by the Sales Representative

Update 'Past Dues' on a daily basis, reschedule due dates accurately, informing customers of any delays by sending updated order acknowledgements (via customer portals where applicable)

Open and track CCRs

Have basic technical knowledge and understanding of the specificities of the products: packaging, shelf life, unit of measurement, alternatives ... etc

Participate in sales meetings and share information about upcoming projects

Open new customer accounts

Regular contact with the Business Development Team when appropriate

Qualification

Customer Relationship skillsCommunication skillsTechnical knowledgeOrganizational skillsReport writingComputer tools proficiencyTask prioritizationMethodical approachCustomer serviceConflict managementTeam spiritInitiative

Required

2 - 4 years of related experience

Understand all customer terms & requirements

Ensure that quotes meet the customer requirements

Enter customer PO's with high level of accuracy, ensuring conformity

Resolve issues on customer PO's with customers directly

Contribute to team goal of entering all customer orders in a timely manner

Send a complete or partial acknowledgement within 48 hours

Ensure the follow-up of customer orders: status, tracking numbers, shipping documents, credit card receipts, etc

Make sure that the orders are correctly reserved by the system, suggesting confirmation swaps to Sales Representatives

Be proactive in informing customers about delivery issues impacting their supply chain

Ensure the customer contacts database is up to date

Send 'Open Order Reports' to customers with accurate information and comments as recommended by the Sales Representative

Update 'Past Dues' on a daily basis, reschedule due dates accurately, informing customers of any delays by sending updated order acknowledgements (via customer portals where applicable)

Open and track CCRs

Have basic technical knowledge and understanding of the specificities of the products: packaging, shelf life, unit of measurement, alternatives ... etc

Participate in sales meetings and share information about upcoming projects

Open new customer accounts

Regular contact with the Business Development Team when appropriate

Customer Relationship skills

Strong Communication skills

Ability to anticipate and manage conflict situations

Ability to write reports

Ability to use computer tools

Good organizational skills

Ability to prioritize tasks

Be rigorous and methodical

Excellent sense of customer service