Apply on Employer Site

National Center for Missing & Exploited Children · 1 month ago

Supervisor, CyberTipline

Headquarters, 333 John Carlyle, Alexandria, Virginia, United States of America

Full-time

Onsite

Mid, Senior Level

$77K/yr - $77K/yr

The National Center for Missing & Exploited Children is dedicated to protecting children worldwide. They are seeking a Supervisor for the CyberTipline, responsible for leading a team, analyzing report patterns, and implementing processing guidelines. The role involves communication with stakeholders and oversight of CyberTipline operations to enhance reporting processes.

AssociationChildrenNon ProfitSocial

H1B Sponsor Likely

Responsibilities

Work directly with the Program Specialist to analyze incoming CyberTipline reports to determine report patterns and emerging trends

Communicate daily with the Program Specialist about findings and assist in determining workflow processes and policy based on reporting trends and volume

Assist in overseeing the identification and prioritization of incoming high value CyberTipline reports through internal customized alerts

Monitor report intake for incomplete data, reporting errors, and systems inaccuracies, and troubleshoot with the ESP Liaison and ECD Technical Vertical on required changes or updates

Process CyberTipline reports and handle requests for Technical Assistance, particularly during peak reporting periods. Help to identify and execute bulk processes for targeted reports

Supervise a team of CyberTipline support specialists and/or analysts, overseeing their day-to-day functions and coordinating their workloads based on evolving needs for responding to report volume

Provide mentorship to team members through regular engagement and help to identify professional development opportunities; prepare annual evaluations for supervised staff in a timely fashion

Maintain duty schedules for staff personnel during regular business hours, on-call rotation, holidays, and weekend shifts to ensure full and adequate coverage

Assist the Program Specialist and CyberTipline Trainer in the interview, hiring, and onboarding process of CyberTipline support specialist and analyst applicants

Manage all open CyberTipline reports from electronic service providers, set timely processing goals, innovate and create team or individualized processing plans, and maintain overall accountability for timely and quality processing of CyberTipline reports; provide regular feedback to the Program Specialist and ECD management in regard to staff productivity and processing quality

Manage projects relevant to industry reporting, report processing, or other NCMEC driven initiatives, as needed

Produce daily number reports, weekly activity reports, and monthly trend reports

Ensure that technical requests for information and assistance are entered and processed in a timely fashion

Ensure that phone requests for information and assistance are answered in a timely and helpful fashion by trained team members

Represent the ECD at external meetings or events with industry, law enforcement, or other external stakeholders, as needed

Conduct ECD outreach by providing demos, VIP tours, media interviews, special presentations, and others, as assigned

Conduct presentations for law enforcement and interested parties to educate the audience of the many technical resources of NCMEC, the ECD, and CyberTipline

Support the Program Specialist and ECD Management in all aspects of the ECD/CyberTipline operations, as needed

Promote and exhibit loyalty to the National Center for Missing & Exploited Children and the cause of protecting children worldwide

Conform with and abide by all regulations, policies, work procedures and instructions, including the ECD Mission and Values

Communicate with co-workers, NCMEC management, law enforcement officials, attorneys, and other agencies in a courteous and professional manner

Promote a professional image

Respond promptly when returning telephone calls and replying to email correspondence or faxes

Qualification

CyberTipline system masteryAnalytical skillsLeadership capabilitiesProject managementCommunication skillsTeam supervisionPublic speakingTechnical assistanceMentoringOrganizational skills

Required

Excellent communication skills

Demonstrated leadership capabilities

Strong analytical skills

Ability to remain organized and responsive in a fast-paced environment

Enthusiastic and self-motivated

Enjoy working cross-programmatically

Mentoring others

Assessing trends and patterns in reporting

Abstract thinking skills

Ability to enhance and deliver on assigned projects of work

Company

National Center for Missing & Exploited Children

The National Center for Missing and Exploited Children (NCMEC) is a privat

Founded in 1984

Alexandria, Virginia, USA

201-500 employees

https://www.missingkids.org

H1B Sponsorship

National Center for Missing & Exploited Children has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)