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DXP Enterprises, Inc. · 1 month ago

Customer Service Representative - Industrial

Ridgefield, WA

Full-time

Onsite

Entry Level

$25/hr - $25/hr

2+ years exp

DXP Enterprises is a company passionate about providing the best solutions for industrial customers. They are seeking a Customer Service Representative to respond to customer inquiries, process orders, and assist the sales team with pricing and sourcing products.

Industrial EngineeringIndustrial ManufacturingMechanical Engineering

Senior Management

Responsibilities

Responding to customer inquiries regarding company products and services

Processing customer phone orders

Checking availability of stock and shipping dates

Quoting prices, filling orders to customer specifications and processing sales data via computer

Assisting the outside sales team by preparing price quotes and sourcing products

Qualification

Customer service experienceIndustrial productsSalesForceSAP AribaData entry skillsOrganizationMulti-taskingEnthusiasmCommunication skillsCustomer focusWork independently

Required

Prior inside sales/customer service experience

Efficient in Windows based programs (Excel, Word, PowerPoint, etc.)

Excellent communication skills

Should be enthusiastic and able to work independently

Must have experience performing a majority of the functions

Willingness to learn and take directions when needed

Data entry skills, organization, multi-tasking, and customer focus is required

Regular in-person attendance required

Preferred

Bachelor's degree preferred but not required

The ideal candidate would have preferably/but not required 2-3 years of some combination of the following knowledge: pump/motor/rotating equipment/industrial products

Experience with SalesForce, Zoom, Microsoft Teams, SAP Ariba, and Citrix P21 would be a plus