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Cigna Healthcare · 1 month ago

Product Strategy Director, Customer Data Platform

United States

Full-time

Remote

Director/Executive

$158K/yr - $264K/yr

7+ years exp

Cigna Healthcare is dedicated to improving the health and vitality of those they serve, and they are seeking a Product Director for their Digital team to lead the strategy and execution of the Customer Data Platform. This role involves developing the product vision and roadmap, managing cross-functional collaboration, and ensuring compliance while enhancing platform capabilities for better customer engagement.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Drive Product Vision & Roadmap: Manage roadmap development, prioritize initiatives, and communicate product strategy to key stakeholders

Translate Strategy into Action: Define business requirements and convert them into measurable product requirements, epics, and user stories with clear acceptance criteria

Enable Capability Development: Oversee design and delivery of platform-level features and enablers (e.g., LLMs, Content Management Systems, Enterprise Design Systems and 3rd Party Vendors) in partnership with engineering and architecture teams

Champion Governance & Compliance: Establish governance for data layers (AIE, Claims, PHI, Registration) and enforce secure, compliant activation and access controls

Collaborate Across the Enterprise: Engage executive stakeholders and cross-functional teams—marketing, analytics, operations—to ensure CDP capabilities meet business needs and drive adoption

Measure & Optimize: Define KPIs for capability utilization and business impact, monitor performance, and identify opportunities for enhancement

Evangelize & Enable: Support adoption through training, documentation, and close collaboration with customer-facing teams to articulate product positioning and benefits

Qualification

Product ManagementCustomer Data PlatformData ArchitectureAnalytics ImplementationAPI ManagementVendor EvaluationPlatform OptimizationStakeholder EngagementA/B TestingLeadership Skills

Required

Minimum of a Bachelor's degree and 7+ years in digital product management, including 5+ years managing other product managers

5+ years leading platform products(data/MarTech/CDP/decisioning) with enterprise adoption at scale

Technical fluency across data and event architectures (cloud warehouse/lake, streaming/CDC, identity/consent) and observability (metrics, tracing, logs)

Familiarity with CDP/engagement technologies (e.g., Redpoint, Adobe RTCDP/Journey Optimizer, Salesforce Marketing Cloud) and Snowflake/Databricks plus streaming frameworks

Proven track record in conceiving and delivering digital products, ideally with experience in platforms and data products

Ability to oversee new product development from ideation through launch and ongoing optimization

Strategic thinker who anticipates trends and incorporates them into short- and long-term plans

Exceptional communication skills with experience engaging executive stakeholders

Data-driven mindset with experience in A/B testing and analytics implementation

Entrepreneurial spirit and ability to thrive in a fast-paced, dynamic environment

Comfortable working across multiple business units, including Product, Engineering, and Analytics

Strong leadership skills with emphasis on coaching and developing product talent

Preferred

Ownership of APIs/SDKs with versioning/deprecation and compatibility management

Experience evaluating vendor/legacy stacks and driving consolidate/modernize/retire decisions with ROI and migration execution

Proven record improving developer experience and driving adoption (docs, samples, enablement) with measurable platform KPIs

Benefits

Medical

Vision

Dental

Well-being and behavioral health programs

401(k) with company match

Company paid life insurance

Tuition reimbursement

A minimum of 18 days of paid time off per year

Paid holidays

Company

Cigna Healthcare

We are a health benefits provider that advocates for better health through every stage of life.

Founded in 1982

Bloomfield, CT, US

10001+ employees

http://www.cigna.com

H1B Sponsorship

Cigna Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (442)

2024 (335)

2023 (324)