ServiceNow · 3 weeks ago
Senior Manager, Software Engineering Management - Backend (Persistence)
San Diego, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$178K/yr - $312K/yr
8+ years expServiceNow is a global market leader in innovative AI-enhanced technology, aiming to transform how organizations work. As a Senior Manager in platform persistence, you will manage product development activities, oversee engineering deliverables, and build a strong team to meet business demands.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Manage product development activities and oversee end-to-end engineering deliverables
Manage team of engineers, providing technical guidance, feedback, and career development
Work with product management, design, support, quality, and other dev teams to create high-quality solutions
Manage daily activities of the end to end development team, ensuring engineering excellence, code quality, and delivery velocity
Drive continuous improvement and innovation initiatives including designing testing strategies, driving test automation to enhance reliability, performance, and scalability of products and services
Solve difficult and sometimes ambiguous problems by fostering collaboration and applying structured decision-making
Manage departmental resources, staffing, mentoring, and enhance and maintain a best-of-class engineering and quality team
Partner with cross-functional teams and stakeholders to align on priorities, communicate issues, and utilize best practices
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This includes using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's impact on engineering practices
Typically requires a minimum of 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience
5+ years of experience as a technical lead for technical teams
Strong background in modern software engineering practices and technologies relevant to large-scale enterprise products
Advanced coding skills with fluency in one or more relevant programming languages (Java, Shell, JavaScript, or similar)
Experience with open source tools, automation frameworks, and agile development environments
Proven ability to design and implement effective testing strategies, including automation and performance testing
Strong problem-solving, analytical, and communication skills with the ability to mentor and grow high-performing teams
Experience managing cross-functional teams with combined engineering and quality responsibilities
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
Company data provided by crunchbase