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Link Logistics · 2 days ago

Yardi Product Specialist

Chicago, IL

Full-time

Onsite

Entry Level

$85K/yr - $95K/yr

1+ years exp

Link Logistics is a leading operator of warehouses and business parks, specializing in last-mile logistics real estate. The Yardi Product Specialist is responsible for providing technical assistance and support to users of financial software applications, troubleshooting issues, and ensuring smooth operation of software applications within the organization.

Commercial Real EstateLogisticsSupply Chain ManagementWarehousing

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Provide in-house support for Yardi and other Financial Systems applications such as, Anaplan, Argus, Avid, Blackline, and Concur

Respond promptly to user inquiries regarding software application issues via helpdesk tools

Prioritize incoming requests and resolve technical issues related to software applications, including identifying trends & proposing process/technical approaches for resolution

Adhere to internal audit support procedures and participate in recurring audit support activities as directed by team lead

Ensure that all requests are resolved in alignment with company’s documented controls and change management procedures

Provide training and guidance to users on how to effectively utilize software applications to maximize productivity

Document and maintain records of user issues and resolutions in ticketing system

Collaborate with internal platform teams and application vendor contacts to report bugs and suggest improvements to enhance application functionality and user experience

Deliver expert-level support and advanced troubleshooting for Yardi modules and integrated systems

Support system testing and quality assurance for new functionality, configurations, and upgrades coordinated by internal platform teams and external partners

Perform special projects as assigned

Qualification

YardiFinancial SystemsHelp Desk SupportAnalytical SkillsProblem-SolvingTechnical SupportSoftware ApplicationsCommunication SkillsTeam CollaborationDocumentation

Required

1+ years of experience working at a help desk or as a software support specialist

Strong analytical and problem-solving skills with the ability to think logically and critically

Ability to apply new technologies and software applications and understand how systems interconnect to support business objectives

Excellent communication and interpersonal skills with the ability to effectively interact with users of varying technical backgrounds

Demonstrates the ability to work independently as well as effectively collaborate within a team to develop solutions for common or recurring challenges

Occasional after-hours support may be required

Preferred

Four-year college degree with a BA or BS in Accounting, Business, Finance, Computer Science, or equivalent is preferred. Two-year degree is acceptable with relevant experience

1+ years of supporting Accounting, Commercial Lease Admin or Yardi International is a plus

Familiarity with financial systems software (Yardi, MRI, RealPage, Argus, etc.), productivity software (Teams, Microsoft Office), and helpdesk software (ServiceNow, FreshService, etc.)

Benefits

Health insurance coverage

Retirement savings plan

Paid holidays

Paid time off

Company

Link Logistics

Link Logistics is a leading operator of last-mile industrial real estate and warehouse properties.

Founded in 2019

New York, New York, USA

1001-5000 employees

https://www.linklogistics.com/

H1B Sponsorship

Link Logistics has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (1)