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University of Maryland Global Campus · 1 month ago

Senior Manager, IT Asset Manager

(North America) Adelphi, MD

Full-time

Hybrid

Senior Level, Lead/Staff

$134K/yr - $145K/yr

10+ years exp

The University of Maryland Global Campus is seeking a Senior Manager, IT Asset Manager to manage the hardware and software assets for the organization. This role involves creating and maintaining systems for inventorying, tracking, reporting, and auditing IT assets, as well as driving process improvements and ensuring quality control throughout the asset management process.

EdTechEducationHigher EducationUniversities

H1B Sponsor Likely

Responsibilities

Assess current processes, provide an analysis and present clearly to senior management

Understand how various technical tools can be leveraged and integrated as part of an asset management system

Establish policies and procedures for tracking the full life cycle of IT hardware and software assets such as laptops, desktops, mobile phones, end-user applications and other devices

Drive toward workflow automation to provide the ability to track all assets at any point in time

Drive and recommend process improvements where appropriate

Explore opportunities for maximizing or exploiting unused or partially used IT assets to achieve full efficiency and ROI from company resources

Conduct and report software asset reconciliation and audit activities on a timely basis, including financial, licensing, warranty, and maintenance/support contract information

Develop processes and procedures for asset disposal

Work with purchasing and the finance teams on all asset tracking and disposal

Compare warranties, maintenance agreements, and vendor contracts to assist with asset upkeep, upgrades, repair, and replacement

Investigate equipment or software under consideration to determine ROI and total cost of ownership throughout product lifecycle

Define purchasing recommendations that support business goals, in collaboration with senior management and stakeholders

Monitor and analyze trends in company spending and inventory control in order to make recommendations for the future, and to identify areas for possible savings and/or asset optimization

Perform inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support

Research industry best practices and compare against the organization’s practices in order to establish benchmarks for managing IT assets

Effectively communicate asset management strategies to team members and stakeholders in a timely and clear fashion

If possible, standardize equipment to lower total costs

Generate, distribute, and review relevant management reports

Investigate and resolve exceptions and accuracy issues of the CMS repository

Qualification

IT Asset ManagementServiceNowAsset Management ProcessesAutomated WorkflowsInventory ManagementLicense ManagementOffice 365Customer Service SkillsAnalytical SkillsCommunication SkillsInterpersonal SkillsAttention to DetailTeam Leadership

Required

10+ years of IT Asset Management experience in a large global organization required

Strong knowledge of asset management processes and procedures required

Excellent inventory and cost-management skills required

Experience with various licensing models, understanding of hardware contracts required

Strong experience in ITSM platforms such as ServiceNow

Strong experience in asset scanning technologies and solutions

Experience in identifying and creating automated workflows

Proven conceptual, problem solving and analytical skills, ability to communicate sound technical advice to clients, managers and technical staff required

Excellent communication and interpersonal skills required

Attention to detail, organizational skills and the ability to follow established processes

ITAM-specific skills, such as license management

Solid understanding of Office 365 and collaboration tools

Ability to design and create entire asset management processes for both hardware and software

Ability to deal tactfully with vendors, suppliers, and contractors who provide a broad spectrum of products and services

Must be able to assess current practices and provide recommendations for improvements

Must be able to manage and lead a team of asset management specialist

Able to work both independently and in a team-oriented, collaborative environment is essential

Can conform to shifting priorities in company requirements, product demands, and purchasing timelines through analytical capabilities

Persuasive, encouraging, and diplomatic

Ability to elicit cooperation from a wide variety of sources

Strong written and oral communication skills

Strong interpersonal skills

Strong attention to detail

Adept at conducting research into product- and service-related issues

Must be able to learn, understand, and apply new technologies

Customer service skills are critical

Ability to prioritize and execute tasks in a high-pressure environment

Ability to comprehend, interpret, and comply with company policies and procedures

Ability to lift 40+ pounds

Preferred

Bachelor's Degree

Certification in one of the following preferred: CHAMP - Certified Hardware Asset Management Professional certification, CSAM (Certified Software Asset Manager certification), CITAM (Certified IT Asset Manager certification), ITIL v3 Foundations or higher certification

Benefits

Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 15 paid holidays (16 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked.

Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.

Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.

Flexible Spending Accounts: Available for medical and dependent care expenses.

Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).

Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.

Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.

Company

University of Maryland Global Campus

Glassdoor3.5

The University of Maryland Global Campus is a public university focused on online education and headquartered in Adelphi, Maryland.

Founded in 1947

Hyattsville, Maryland, USA

1001-5000 employees

https://www.umgc.edu/index.cfm

H1B Sponsorship

University of Maryland Global Campus has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2025 (1)