SmartBear · 37 minutes ago
Accepting Applications for Future Opportunities - Renewals Specialist
Somerville, MA
Full-time
Hybrid
Entry Level
$80K/yr - $85K/yr
1+ years expSmartBear is a company that delivers visibility tools for developers and is seeking a Renewals Specialist to build and develop relationships with customers. The role focuses on customer retention, account growth, and driving software adoption to enhance customer loyalty and maximize license utilization.
Computer Software
Responsibilities
Strategically engage with customers to align customer goals with our solutions. Ensure account retention, development and growth of lifetime customer value
Drive customer use and adoption of software to ensure maximum license utilization by facilitating successful onboarding and adoption of software leading to retention, upsell and cross sell opportunities
Expand and grow customer accounts by identifying customer needs and educating and selling additional products in our software portfolio
Monitor and report customers’ product experiences and provide consultation and recommendations to improve performance and success
Qualification
Required
1-2 years of experience in a customer facing role
Bachelor's degree or equivalent experience
Strong customer-focus and service orientate
Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization
Ability to consult with customers' remotely or onsite (if needed) at the business operation and technical levels
Ability to accomplish results working through others
Hands on, individual contributor and collaborative team player
Excellent written and oral communication skills, including presentation skills
Strong analytical and problem-solving abilities
Preferred
Sales, account management or customer success experience, especially in software, a plus
Benefits
Performance-based bonuses for eligible roles
A generous benefits package that supports employees’ health and well-being
Flexible time off
Hybrid work options
Company
SmartBear
SmartBear is pioneering innovation in software quality, embracing AI’s transformative potential.
501-1000 employees
H1B Sponsorship
SmartBear has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (2)
2022 (4)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Frank Roe
Chief Executive Officer
Bryce Chicoyne
COO
Company data provided by crunchbase