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Salesforce · 1 month ago

Software Engineering Principal (Engagement & Tooling)

California - San Francisco

Full-time

Hybrid

Lead/Staff

$231K/yr - $335K/yr

10+ years exp

Salesforce is the #1 AI CRM, focusing on innovation and driving customer success through AI. The Software Engineering Principal will lead a high-impact team to architect, build, and scale infrastructure and tools that enhance the reliability and performance of distributed systems on the MuleSoft Anypoint Platform.

Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Design and develop systems, libraries, and tools that strengthen the resiliency and reliability of distributed services running on the MuleSoft Anypoint Platform

Develop and extend monitoring, logging, and alerting capabilities using industry-standard observability platforms (e.g., metrics, tracing, and log aggregation tools) to ensure issues are detected and diagnosed before they impact customers

Write production-grade code in Python, Go, or similar languages to automate operational tasks, scale deployment pipelines, and implement self-healing systems

Participate in on-call rotations, drive root cause analysis, and deliver software-based solutions that prevent recurrence and reduce meantime to recovery (MTTR)

Build internal platforms, shared APIs, and systems that enhance developer velocity while improving overall system resilience and operability

Optimize and evolve our CI/CD pipelines using Jenkins, Spinnaker, and infrastructure-as-code tools such as Terraform and Kubernetes to enable safe and frequent delivery

Develop and maintain automated solutions to meet FedRAMP, Protected B, and other regulatory requirements—integrating security and compliance directly into deployment workflows

Work closely with product engineers, platform teams, and security stakeholders to influence architectural decisions and bake reliability into all layers of the stack

Create and maintain high-quality documentation for systems, processes, and playbooks to promote operational excellence and team scalability

Qualification

Software EngineeringInfrastructure as CodeCI/CD PipelinesCloud-native EnvironmentsJavaPythonGoKubernetesObservability EngineeringSecurity ComplianceSoft Skills

Required

10+ years of experience in Software Engineering, SRE, or DevOps roles, with a strong focus on building resilient, scalable, and highly available systems

Proven proficiency in Java, Python, Go, Bash, with experience writing production-quality, maintainable, and testable code for infrastructure and platform automation

Hands-on experience with infrastructure as code, CI/CD pipelines, and deployment automation using tools like Terraform, Jenkins, and Spinnaker

Proven experience architecting, developing, and operating systems in cloud-native environments (AWS) and managing containerized workloads with Kubernetes

Strong understanding of observability engineering, including instrumentation, metrics, logging, and distributed tracing—experience with OpenTelemetry, Grafana, Splunk, Sumo Logic, or similar platforms

Solid knowledge of distributed systems, network protocols (TCP/IP, DNS, HTTP, TLS), and API design standards (REST, RAML, OAS)

Demonstrated ability to diagnose complex system issues, design for fault tolerance and high availability, and continuously improve reliability through software

Familiarity with compliance-bound environments, including FedRAMP, Protected B, or similar, and experience incorporating security and compliance into engineering workflows

A passion for engineering reliability through software—you drive automation, eliminate toil, and foster a culture of operational excellence

A related technical degree required

This candidate must be a U.S. citizen (U.S. born or naturalized) operating on U.S. Soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role

Preferred

Experience with chaos engineering, fault injection, or reliability gamedays to proactively validate system resilience and recovery readiness

Background in platform-as-a-service (PaaS), internal developer tooling, or building self-service infrastructure that accelerates engineering productivity

Prior experience operating in hybrid or multi-cloud environments, with a focus on portability, automation, and infrastructure standardization