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SIXT · 12 hours ago

Customer Experience Specialist

Tulsa, OK

Full-time

Onsite

Entry, Mid Level

$19.50/hr - $19.50/hr

2+ years exp

SIXT is a globally leading mobility service provider, and they are seeking a Customer Experience Specialist to deliver world-class service to customers. This role involves assisting customers with vehicle selection, resolving complaints, and ensuring a seamless rental experience.

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Responsibilities

You respond to all inbound contacts within established service levels, ensuring a premium customer experience

You assist customers in selecting the ideal vehicle for their rental needs while recommending SIXT products that enhance and add value to their overall rental experience

You utilize active listening, sound judgment, and effective de-escalation techniques to resolve customer complaints, concerns, or billing issues efficiently

You partner with global departments to address customer requests and deliver the most effective solutions

You offer guidance and support to customers on billing inquiries, service complaints, and general assistance needs

You consistently meet or exceed performance and quality standards in customer interactions

Qualification

Customer service experienceProblem resolutionDe-escalation techniquesMicrosoft Office proficiencyCRM toolsMultitaskingOrganizational skillsVerbal communicationWritten communicationTime management

Required

High School diploma or equivalent

2-3 years of experience in customer service, with a focus on problem resolution and de-escalation

Proficient in Microsoft Office Applications

Proficient in CRM tools

Ability to handle high call volumes while maintaining quality service

Strong organizational skills

Verbal and written communication skills

Ability to multitask

Ability to stay organized

Ability to manage time effectively

Success-oriented and willing to take on multiple tasks

Preferred

Associate degree

Benefits

Comprehensive Health & Insurance Access healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and a 401k retirement plan

Paid Time Off & Sick Leave Benefit from PTO, sick leave, and a healthy work-life balance

Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees

Additional Perks Experience the advantages of working in a cutting-edge office in Downtown Tulsa, free parking and ample opportunities for professional advancement