Embassy Suites by Hilton Indianapolis Downtown · 19 hours ago
Assistant Front Office Manager - Embassy Suites Indianapolis Downtown
Greater Indianapolis
Full-time
Onsite
Mid LevelEmbassy Suites Indianapolis Downtown is looking for energetic, service-focused talent to join their award-winning team. The Assistant Front Office Manager is responsible for assisting in the direction and administration of Front Office operations to deliver outstanding guest service and financial profitability.
Hospitality
Responsibilities
Assist in the management of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward
Recruit, interview and train team members
Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly
Oversee the VIP guest process including, but not limited to, reviewing VIP reservations and ensuring smooth check-in/check-out
Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Qualification
Required
Energetic and service-focused talent
Passionate about hospitality
Ability to thrive in a fast-paced environment
Experience in managing Front Office operations
Knowledge of guest service and registration processes (check-in/check-out)
Understanding of room inventory and availability management
Ability to monitor and develop team member performance
Experience in recruiting, interviewing, and training team members
Ability to monitor and assess service and satisfaction trends
Experience in overseeing VIP guest processes
Ability to assist with up-selling techniques
Knowledge of hotel products, services, facilities, events, pricing, and policies
Knowledge of the local area and events
Demonstration of Hilton's Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
Demonstration of key attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability
Company
Embassy Suites by Hilton Indianapolis Downtown
The Embassy Suites by Hilton Indianapolis Downtown hotel offers the perfect setting for business or pleasure and a gateway to Indianapolis' downtown scene! Our property is a lively destination within walking distance of the best attractions in the downtown area.
Founded in 1985Indianapolis, Indiana, US
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase