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FlightSafety International · 1 month ago

Technical Customer Service Representative II

Tulsa Metropolitan Area

Full-time

Onsite

Mid Level

4+ years exp

FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators. They are seeking a Technical Customer Service Representative II to provide reliable and professional support to customers, manage spare parts inventory, and assist with technical support requests.

Aerospace

Responsibilities

Performs more varied and difficult aspects of the job; may need some guidance on job duties; applies learning to recommend options to address unusual situations. Provides training to others as required

Read and interpret drawings for customer support and planning functions

Input and maintain inventory data for master files in Syteline and SAP

Create and input orders into Syteline Customer Order Module and cross reference and create jobs for manufactured items

Create requisitions, pick lists, travelers and all other job paperwork for Commercial, Military and FlightSafety Customers

Maintain and track status of all orders in Customer Order Module in Syteline and Support Request System to insure timely delivery and completion of customer requests

Prepare and track kits for SOS manufactured items and stock jobs

Create and issue RMA tracking numbers for repairs in RMA database to Commercial and Military Customers

Determine appropriate disposition of parts received for repair to insure on time delivery for Commercial and Military Customers

Issue parts to jobs in Syteline from pick lists, pull parts from shelves and route to appropriate parties. Perform quantity moves to SOS-Stage. Make reservations to Customer Orders as needed

Maintain SOS stock levels and process special orders including overhead purchases

Perform and maintain SOS warehouse functions including cycle counts, reorder stock as needed and restocking shelves

Serve as competent backup for Product Support Specialist and Expeditors

May be contacted evenings and weekends to provide AOG support, includes coming in to work and researching parts availability

Determine and select the most efficient and cost effective AOG parts distribution to customer learning centers by researching parts availability in SAP, Syteline, and other sources. Facilitate and coordinate any counter to counter activity between centers, prepare paperwork, pull parts, package, and transport the parts for shipment to airport

Coordinate and dispatch surplus inventory to FlightSafety Learning Centers

Analyze and review shipped customer orders against purchase orders and coordinate with accounting to ensure the appropriate invoices are sent to customer for invoicing

For billable engineering hours and onsite support, TSA must obtain copies of expense reports to analyze and verify all charges are logged and charged to job before submitting to accounting to invoice customer

Coordinate the return of items for repair/exchange for customers including import/export information, customs paperwork and warranty determination

Prepare quotes for commercial and military customers necessitating the review and analysis of drawings, current BOM, material costs and labor hours, documenting BOE in comments section of quote

Secure vendor material quotes and lead times in order to prepare customer quotes

Determine appropriate and accurate pricing structure for each quote

Responsible for the review of outside customer purchase orders to ensure content; identifying and noting any special requirements and/or compliance with associated quote. Any nonstandard terms and conditions will be communicated in writing to the Supervisor

Investigate and analyze jobs with high or unusual charges and prepare any required administrative or accounting correspondence/documentation to correct any problems found

Monitor and track engineering support jobs to ensure hours and expenses do not exceed hours quoted

Interface with vendors and Engineering to determine and obtain suitable replacement parts for obsolete/end-of-life items

Administer warranty for outside customers

Qualification

SytelineSAPMRPInventory managementBasic algebraFluency in EnglishTechnical communicationProblem solving

Required

Associates Degree in a technical field with a minimum of 4 years' experience; Inventory experience a plus; or equivalent combination of education and experience. (4 years' experience = associate degree)

MRP, spreadsheet, database and word processing applications

Individuals must be capable of working effectively with limited supervision and a high degree of independence

Communicate effectively in both written and verbal form using electronic media, telephone and direct contact with all customers whether FlightSafety, Commercial or Military

Standard office equipment such as computers, phones, photocopiers and fax machines

Fluency in English, through both verbal and written communications; Able to read and interpret documents: Able to write routine reports and correspondence: Able to speak effectively before groups of customers or employees of organization

Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; Able to apply concepts of basic algebra

Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Valid Drivers License, where applicable

Company

FlightSafety International

Glassdoor3.5

FlightSafety International is a provider of professional aviation training, simulation equipment and software. It is a sub-organization of Berkshire Hathaway.

Founded in 1951

New York, New York, USA

1001-5000 employees