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Marsh McLennan Agency · 2 days ago

Yacht Client Advisor Manager (Remote East Coast)

United States

Full-time

Remote

Mid, Senior Level

$81K/yr - $152K/yr

5+ years exp

Marsh McLennan Agency (MMA) is a provider of business insurance and employee health solutions. As a Yacht Client Advisor Manager, you will lead a team focused on client advisory efforts, ensuring high client satisfaction and collaboration with sales teams while managing key performance indicators and business planning.

Employee BenefitsHealth CareInsuranceRetirement

Growth Opportunities

Responsibilities

Guiding client advisory efforts and ensuring our clients receive top-notch service

Keeping a pulse on client satisfaction, proactively delivering solutions that meet their needs

Working closely with our sales team to assign client advisors and manage smooth transitions

Promoting a OnePCS mindset and building strong relationships across the organization

Building and nurturing relationships with Centers of Influence (COIs)

Taking charge of forecasting and conducting performance reviews

Addressing any underperformance to keep the team on track

Managing relationships with local and regional carriers

Staying informed about contract changes and underwriting guidelines to ensure compliance with regulatory requirements

Overseeing the audit process

Handling client communications and presentations

Participating in hiring and interviewing processes to bring in the best talent

Analyzing workload and managing resources effectively

Conducting regular staff meetings and one-on-ones to foster development

Participating in advisory reviews for larger clients

Assisting in resolving complex client or underwriting issues

Focusing on colleague development, training, and succession planning

Monitoring key performance indicators (KPIs) to deliver solid financial results

Developing business plans that set clear goals for referrals, new business, and cross-selling opportunities for Client Advisors

Managing reporting requirements on a weekly, monthly, and quarterly basis

Leading a hybrid workforce

Embracing change and adapting as needed

Reinforcing the Marsh McLennan Agency Private Client Service vision

Communicating effectively to provide clear and consistent leadership during transitions

Qualification

Yacht insurance experiencePersonal lines insuranceProperty & Casualty LicenseClient service orientationTeam management experienceClient communicationsPerformance reviewsAdvisory reviewsKPI monitoringRelationship building

Required

Yacht insurance experience required

Personal lines insurance experience with High-Net-Worth clientele

Property & Casualty (P&C) License

Client service orientation with balance on managing expectations

Ability to travel for client and company meetings as needed

3-5+ years yacht insurance background required with client facing experience

Demonstrate an understanding of cultivating opportunities from within their client's centers of influence

Preferred

5+ years experience managing individuals and team goals preferred

Benefits

Generous time off, including personal and volunteering

Tuition reimbursement and professional development opportunities

Hybrid work if near an office; or fully remote on the East Coast

Charitable contribution match programs

Stock purchase opportunities

Health and welfare benefits

Tuition assistance

401K savings and other retirement programs

Employee assistance programs

Company

Marsh McLennan Agency

Glassdoor4.4

Marsh McLennan is an insurance company that provides business insurance, employee benefits, and private client insurance solutions. It is a sub-organization of Marsh & McLennan.

Founded in 2003

White Plains, New York, USA

10001+ employees