Centric Business Systems - powered by UBEO · 1 month ago
Customer Service / Dispatcher
Owings Mills, MD
Full-time
Onsite
New Grad, Entry LevelCentric Business Systems, powered by UBEO, is focused on delivering exceptional customer service. The Customer Service / Dispatcher role involves prioritizing customer requests, dispatching information to technicians, and supporting the team with various tasks to enhance customer satisfaction.
Business DevelopmentDocument ManagementSoftware
Responsibilities
Take incoming customer requests for service and supplies and inputs data into E-Auto
Prioritizes calls and dispatch information to the appropriate technician in designated area
Schedules service calls and preventative maintenance for technicians based on priority, location, and type of equipment
Process auto replenishment orders for supplies for specific customers
Audit and process delivery schedules daily for next day delivery/removal of equipment
Perform technical assistance and call avoidance routines to expedite service response and prevent unnecessary service calls when possible
Additional duties as assigned
Qualification
Required
HS Diploma or GED
Strong communication skills – both verbal and written
Working knowledge of MS Office to include Word, Excel and Outlook
Data entry skills with an attention to detail
Must reflect the highest priority emphasis on customer service and satisfaction
Requires the ability to multi-task in a fast-paced environment
Ability to sit at desk for prolonged periods of time
Ability to talk on the phone and work with various computer tools and applications
Ability to type and compose written communication in various forms
Ability to lift 20+lbs on occasion
Company
Centric Business Systems - powered by UBEO
Centric Business Systems, Inc.
Founded in 1990
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase