Extell · 1 month ago
Guest Service Attendant - Kimpton Era Midtown NY
New York, NY, USA
Full-time
Onsite
New Grad, Entry Level
$16.82/hr - $18.82/hrExtell Hospitality Services is a dynamic extension of Extell Development Company, committed to elevating the art of hospitality. The Guest Service Attendant is a pivotal front-line position, ensuring a seamless and welcoming experience for all guests from their arrival to departure, combining the essential duties of a Bell Attendant and a Door Attendant.
Building MaintenanceProperty DevelopmentReal Estate
Responsibilities
Warmly greet all guests and visitors upon arrival and departure at the hotel entrance
Open vehicle doors for guests and assist with unloading/loading luggage
Coordinate and manage taxi and ride-share services for guests
Provide directions and information about the hotel and local area
Maintain a welcoming and orderly hotel entrance, ensuring cleanliness and accessibility
Monitor and manage traffic flow at the hotel entrance
Assist guests with luggage delivery to and from their rooms
Safely store and retrieve guest luggage in the luggage room
Escort guests to their rooms upon request, providing an overview of hotel amenities and room features
Handle guest mail, packages, and deliveries
Assist with any special requests or needs guests may have regarding their belongings
Maintain cleanliness and organization of luggage carts and storage areas
Anticipate guest needs and offer solutions proactively
Respond promptly and courteously to guest inquiries and requests, escalating issues to management when necessary
Maintain an up-to-date knowledge of hotel services, facilities, and local attractions
Collaborate with the Front Desk and other departments to ensure a cohesive guest experience
Adhere to all hotel policies and procedures, including safety and security protocols
Participate in training sessions and departmental meetings as required
Perform other duties as assigned by the Front Office Manager on duty or Director of Operations
Qualification
Required
Prior experience in a customer service role, preferably within a hotel or hospitality environment
Exceptional attention to detail and a commitment to high-quality work
Ability to work independently and efficiently, as well as collaboratively within a team
Strong organizational skills
Ability to manage time effectively and prioritize tasks in a fast-paced environment
Fluent in English
Ability to stand, walk, pull, push, bend, stoop, and lift for extended periods
Ability to lift and carry up to 20-40 pounds
Manual dexterity to operate necessary equipment and handle supplies
Ability to work flexible hours, including overnights, weekends and holidays, as needed
Preferred
Proficiency in additional languages
Extensive knowledge of New York City's attractions, restaurants, and cultural landscape
Benefits
Comprehensive health, dental, vision, 401(k) matching, and other standard perks.
Company
Extell
Extell is a real estate developer of residential, commercial, retail, hospitality, and mixed-use properties.
Founded in 1989
201-500 employees
H1B Sponsorship
Extell has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2022 (2)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$425M2022-10-28Debt Financing· $425M
Leadership Team
Julie A. Long, CPA
Chief Operating Officer
Roy Kim
Chief Design Officer
Recent News
2026-01-19
The Real Deal
2025-12-28
The Real Deal
2025-09-12
Company data provided by crunchbase