The Aaron's Company, Inc. · 1 month ago
Bilingual Customer Retention Agent
United States
Full-time
Remote
Entry Level
$15.30/hr - $15.80/hr
2+ years expThe Aaron's Company, Inc. is an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. The Bilingual Customer Retention Agent plays a critical role in a virtual call center, focusing on providing excellent customer service and managing lease agreements through effective communication and relationship building.
Consumer ElectronicsFurnitureRentalRetail
Responsibilities
Contact assigned customers about expired lease agreements to secure payment or arrange product returns
Communicate with customers and store teams to resolve nonpayment issues and review terms of agreements
Build effective working relationships to reduce charge-offs and bad debt
Practice active listening to understand customer needs while aligning with company objectives
Perform other duties as assigned by management
Qualification
Required
High school diploma or GED
Proficiency in MS Word, Excel, and Outlook
Strong interpersonal and communication skills, both verbal and written
Ability to work independently in a remote setting
Ability to manage time and resources to handle daily multi-tasking demands
Strong attention to detail and proactive problem-solving skills
Commitment to providing excellent customer service
Initiative, a strong work ethic, and the ability to adapt to new challenges
Preferred
2+ years of phone experience in a customer service or call center environment
Collections experience (first or third party) helpful but not required
Benefits
Medical, Dental, Vision
Employee Retirement Plan, 401(k)
Life Insurance
Paid Time Off (vacation, sick days, holidays)
Ongoing Training and Development
Tuition Reimbursement
Employee Assistance Program
Wellness Programs (physical and financial)
Discounts and Associate Purchase Plan
Sundays off
Employee assistance program
Employee purchase program with exclusive discounts
Physical and financial well-being programs
Tuition reimbursement
Employee Business Resource Groups
401(k) plan with contribution matching
Paid time off, including vacation days, sick days, and holidays
Life and disability insurance
Medical, dental and vision insurance
Paid paternal leave
Pay on Demand
Company
The Aaron's Company, Inc.
Headquartered in Atlanta, The Aaron's Company, Inc.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$120M2024-10-15Post Ipo Debt· $120M
2024-06-17Acquired
2003-06-09IPO
Leadership Team
C
Cory Miller
Chief Executive Officer
Russell Falkenstein
Chief Financial Officer
Recent News
2025-12-12
2025-11-19
Company data provided by crunchbase