Del Norte Credit Union · 1 month ago
Support Operations Specialist - Espanola, NM
Espanola, NM
Full-time
Onsite
Entry Level
$19.80/hr - $24.75/hr
1+ years expDel Norte Credit Union is focused on improving lives as a financial cooperative, and they are seeking a Support Operations Specialist to provide outstanding and empathetic service to their members. The role involves assisting members with their financial needs, processing various banking tasks, and ensuring compliance with regulations while working effectively in a team environment.
BankingFinancial Services
Responsibilities
Assist members of the credit union with their financial needs in a professional, friendly, knowledgeable, and timely manner
Demonstrate a working knowledge of the applicable core system, including loan and deposit platforms
Process all bank by mail including: deposits, closing accounts, stop payments, address file maintenance, person update records, answering questions about products and services, and problem resolution
Monitor accounts nearing dormant and escheatment; send member communication, prepare reports and forward funds, as required to the state. Maintain accurate record keeping on all processing
Process all Verifications of Deposit (VODs) in accordance with DNCU policy and procedures
Assist with scanning of all loan and member records
Process all IRS back up withholding, validate IRS documents and files, as well as make any necessary corrections to member tax forms
Process incoming department email
Process insurance claims including disability, life and unemployment
Comply with all regulations, security procedures, and complete all mandatory annual compliance courses
Work effectively in a team environment contribution to the success of the department and organization
Perform other related job duties as assigned
Qualification
Required
One year to three years of similar or related experience
A high school education or GED
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation
Handle sensitive information with complete confidentiality and professionalism
Professional appearance and demeanor
Provide excellent and knowledgeable service to our members, both internal and external by adhering to our core values
Conduct themselves and members fairly, ethically, and with confidence
Successful job performance involves meeting and/or exceeding teambuilding, interpersonal, relationship building, and technical skills outlined in other duties and responsibilities
Must have good communication and PC skills
Critical thinker and effective problem solver
Collaborative service skills
Willing and eager to exceed expectations; demonstrated excellence in all aspects of service delivery operations
Demonstrated proficiency with 10-key calculator, Windows, and other MS Office products and applications
Benefits
Medical, Dental and Vision insurance. Available the first of the month following date of hire.
401(k) - Traditional or Roth
Paid Time Off
Eleven paid holidays/year
Employer-Paid Benefits: Employee Assistance Programs (EAP), Short-Term & Long-Term disability
Other great benefits: Wellness Reimbursement Plan, Educational Reimbursement Program and Development Programs.
Company
Del Norte Credit Union
Del Norte Credit Union (DNCU) is a member-owned, not-for-profit financial institution that embraces the culture and community traditions of New Mexico.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Deb Salazar
Chief Experience Officer
Kevin Southwick
Chief Member Business Officer
Company data provided by crunchbase