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TryHackMe · 11 hours ago

Account Manager (Gov)

United States

Full-time

Remote

Mid Level

TryHackMe is the fastest-growing online cyber security training platform, dedicated to making cyber security learning accessible. They are seeking an Account Manager to retain and expand client relationships, particularly within educational institutions, while driving long-term growth through strategic outreach and collaboration.

Computer & Network Security

Growth Opportunities

No H1B

Responsibilities

I own expansions and renewals within my assigned account portfolio (100s of accounts), operating with discipline and a clear bias for action

I enjoy approaching new (cold) stakeholders within my assigned customer portfolio, using existing relationships to strategically identify new opportunities — staying fast, focused, and fearless in my outreach

I create and maintain strong, lasting relationships with key stakeholders, demonstrating care, curiosity, and high-quality communication

I diligently manage account data and consistently follow processes — because structure drives freedom and precision creates performance

I analyse my performance, seek coaching, and follow through on development plans. I take ownership of my outcomes, not excuses, and improve every week

I partner closely with Account Executives to ensure smooth handovers and maintain alignment with overall sales objectives — clarity is kindness

I work with Customer Success to drive customer satisfaction, ensure product adoption, and leverage insights for proactive outreach that moves the needle

I contribute insights to Account Management team discussions and support my proposals with data-driven analysis, pairing data with sound judgment

I foster a cohesive, high-performing Account Management team by showing up consistently and raising the bar for those around me

I offer constructive input on process improvements — execution over intention

I collaborate with Legal for deal closing, and with Product and Content Engineering to uncover strengths, weaknesses, and opportunities to elevate customer value

I anticipate challenges early and engage my manager when needed, taking proactive ownership to solve issues before they escalate — no passengers

I lead occasional projects to test new expansion and renewal strategies, sharing lessons learned and scaling what works — embodying a growth mindset and championing experimentation

I embrace innovation, refine my techniques, and implement creative approaches to strengthen client relationships and drive sustainable growth — always be building, always be closing, always be learning

Qualification

Sales experienceCustomer Success experienceCold outreachCRM toolsCyber Security trainingMultitaskingOrganisational skillsWritten communicationVerbal communication

Required

Experience in a Sales or revenue-driven Customer Success role in a rapidly growing organisation (50–500 employees), operating effectively in fast-changing environments

Experience with cold outreach and demonstrate strong will and tenacity in driving new pipeline within existing accounts

A consistent track record of hitting and exceeding quotas for new business or expansion — results over excuses

Experience working with CRM tools (e.g., HubSpot) and Customer Success software (e.g., ChurnZero)

Strong multitasking and organisational skills, showing discipline and consistency in execution

Excellent written and verbal communication skills, prioritising clarity and precision in every customer interaction

Experience selling a technical solution, such as Cyber Security training, and can adapt quickly to new product knowledge and changing market needs

Mission-Driven & Customer-Centric — You understand the unique mission, pressures, and procurement realities of U.S. Government agencies, and you consistently connect customer value to mission outcomes

Navigates Complexity with Discipline — You operate with structure, precision, and process rigor, recognising that structure drives freedom — especially in public-sector sales

Fast, Focused, Fearless — You proactively engage new stakeholders across large agencies, navigating bureaucracy with confidence and persistence while maintaining respect for government protocols

Trusted Relationship Builder — You create long-term, high-credibility relationships with Program Managers, Contracting Officers, Training Leads, and leadership — turning trust into growth

Procurement-Savvy — You understand government buying cycles, funding timelines (e.g., fiscal year constraints), and how to influence multi-stakeholder decision paths

Bias for Action — You consistently drive momentum in slow-moving environments, pushing deals forward through proactive follow-up, clear next steps, and strong internal coordination

Data-Led & Insight-Driven — You use data, adoption insights, and stakeholder signals to identify expansion opportunities early and support your case with clear analysis

Cross-Functional Champion — You collaborate seamlessly with Legal, Product, Content, and Customer Success teams — providing field intelligence that strengthens TryHackMe's public-sector offering

Resilient & Adaptable — You thrive in ambiguity, adjust quickly to shifting government priorities, and maintain tenacity even through long sales cycles

Always Be Learning — You stay ahead of government trends, cyber training requirements, compliance shifts, and the evolving threat landscape — turning knowledge into value for customers