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Music & Arts · 1 month ago

AX 2012 ERP System Administrator

Frederick, MD

Full-time

Onsite

Mid, Senior Level

$100K/yr - $130K/yr

4+ years exp

Music & Arts is seeking a hands-on Microsoft Dynamics AX 2012 ERP System Administrator focused on functional/system administration and Production stability. The role involves managing day-to-day operations, incident response, configuration, integrations, and security while collaborating with developers and vendors for code-level fixes.

Music

Hiring Manager

Ashley Hartman

Responsibilities

Own day-to-day uptime, performance, and integrity of AX 2012 Production and key lower environments

Administer AOS instances, Batch server configuration/queues/classes, and AIF inbound/outbound ports and endpoints (NetTCP/HTTP/FILE/MSMQ)

Monitor and tune SSRS execution (with DBA), manage report deployments, and track job failures

Maintain security (roles/duties/privileges), Segregation of Duties checks, and perform periodic access reviews

Manage print management, workflow execution, and Management Reporter (or replacement) stability

Oversee environment refreshes, backup/restore coordination (database/model store), and non‑prod data masking

Serve as the primary contact for Finance, Supply Chain, and Retail super-users; translate issues into reproducible defects or configuration requests

Drive root cause analysis for recurring incidents; implement configuration changes or coordinate code fixes with developers/ISVs

Execute minor changes via configuration, security updates, SSRS parameters/datasets, and DIXF where appropriate—avoiding net‑new code when feasible

Support period close and peak events with playbooks, capacity planning, and stability checkpoints

Lead P1/P2 incident response for AX Production; run triage bridges, business communications, and post‑incident RCAs

Operate a pragmatic change process for non‑code changes; coordinate modelstore and SSRS deployments with dev/infra

Maintain runbooks for common failures (stuck batches, AIF retries, orphaned sessions, blocked SQL, SSRS timeouts)

Track MTTA/MTTR, batch‑window adherence, and integration success rates; drive down repeat incidents

Administer AIF services/ports, schemas, adapters, and message pipelines; manage retries and error‑handling

Coordinate with EDI/iPaaS partners and internal devs on interface defects; validate end‑to‑end data flows

Implement proactive monitoring (AOS health, batch throughput, AIF queues, SSRS job status) with alerting and dashboards

Maintain interface catalogs, environment topology diagrams, and RACI for support

Act as a trusted partner to business super‑users; set expectations, communicate ETAs, and improve operational hygiene

Coordinate vendors/ISVs as needed (add‑ons, licenses, hotfixes)

Qualification

Microsoft Dynamics AX 2012AX administrationSQL ServerITIL processesAzure DevOpsTroubleshootingChange managementCommunicationTeam collaboration

Required

4–6+ years of Microsoft Dynamics AX 2012 (R2/R3) Production support in a highly customized environment

Proficiency in AX administration: AOS, Batch, AIF configuration, SSRS deployment, security model (roles/duties/privileges), and workflows

Strong troubleshooting with Event Viewer, AX Trace Parser, SQL Profiler (read/trace), and AX logs; ability to interpret X++ stack traces and partner with developers for fixes

Solid SQL Server literacy (read/modify T‑SQL for support), Windows Server/IIS fundamentals, and Active Directory–backed authentication

Experience with ITIL‑lite processes (Incident/Problem/Change), runbook creation, and on‑call

Familiarity with Azure DevOps/TFS or Git for change tracking and release coordination

Bachelor's in CS/IS or equivalent experience