Texas Restaurant Association · 1 month ago
Member Engagement Manager
Houston, TX
Full-time
Hybrid
Mid Level
3+ years expThe Texas Restaurant Association (TRA) is dedicated to supporting the restaurant industry in Texas, providing resources for success and growth. They are seeking a Member Engagement Manager to enhance member engagement through membership acquisition and retention, program management, and effective communication strategies.
AssociationBusiness DevelopmentNon Profit
Responsibilities
Execute the Association’s member acquisition strategies and promotions across the metro market as required, driving new membership sales in the market and supporting partner organizations offering TRA dual memberships
Earn commission on member acquisition, retention, products & services adoption, and acquisition
Promote the adoption of TRA member benefits, products, and services, to improve immediate adoption by new members and increase overall adoption penetration amongst existing members
Collect, analyze, and review member input on products and services with the Vice President of Strategic Initiatives and Member Value Manager to refine member offerings that best serve the needs of TRA membership
Collaborate with the Executive Director to execute membership growth events and targeted follow-up with non-member attendees to maximize event-driven member acquisition opportunities
Execution of a robust internal and external communications strategy to engage with industry and convert new members and provide existing members with invaluable information. This includes social media, informative blogs, newsletters, webinars, and more, and is always in coordination with the TRA Events Marketing Team
Assist in managing all local association functions, invitations, registration, RSVP lists, documents, name badges, etc. (committee meetings, board meetings, organization functions, and special events)
Execute elements of the engagement plan and improving the quality of members’ information (locations, location managers, etc). Success is measured by meeting the annual member retention budget
Support news alerts and other up-to-the-minute pushes to members
Aggregate events and activities across the market into the unified calendar and supporting Association and Foundation Chair travel during a given board term
Manage internal chapter development programs, including member referral incentive opportunities and other similar programs that grow membership
Answering phones, processing incoming and outgoing mail, managing and ordering all office supplies, and keeping important files organized and current
Attend and support the successful execution of functions and special events sponsored by the Association or its Chapter/s within the metro market, ensuring contract obligations met and payments current, and leveraging opportunities for member acquisition as detailed above
Assist with Chapter Board support of local Texas ProStart educators, students, and the Texas Restaurant Foundation within the metro market
And all other duties as assigned
Qualification
Required
Bachelor's Degree and minimum 3 years' experience in membership engagement and sales, or minimum 5 years minimum special events/sales experience in the hospitality industry
Strong competency with Microsoft Office Suite (Office 365)
Excellent verbal and written skills
Comfortable presenting to large crowds
Proven attention to detail, highly organized, and able to handle multiple tasks simultaneously
Ability to maintain a consistently positive outlook towards all members and fellow staff
Job has some local travel required (not exceeding 30%) and some weekend work as events require
Preferred
Salesforce/CRM experience preferred
Bilingual in Spanish preferred
Previous experience in the hospitality/restaurant and/or association management/leadership is a plus
Company
Texas Restaurant Association
Texas Restaurant Association provides industry advocacy, restaurant certification, business resources, and trade association.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Emily Williams Knight, Ed.D.
President and Chief Executive Officer
Benjamin Knorr, MBA
Director of Partnerships
Recent News
Food Business News
2025-08-29
2025-08-17
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