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Inotiv · 22 hours ago

Collections Representative

Greater Indianapolis

Full-time

Onsite

Entry, Mid Level

2+ years exp

Inotiv is a growing contemporary drug discovery and development company that focuses on delivering world-class solutions impacting health and well-being. The Collections Representative will manage accounts receivable processes, contact clients for timely payments, negotiate payment plans, and ensure compliance with company policies.

BiopharmaLife ScienceMedical DevicePharmaceutical

Responsibilities

Manage a portfolio of 100+ accounts, collecting and outstanding receivables and reducing delinquency rates

Contact clients via phone, email, and written correspondence to secure timely payments and resolve billing disputes

Negotiate payment plans with delinquent accounts and achieving success rate in recovering overdue balances

Prepare detailed reports on account statuses, aging reports, and collection activities for management review

Collaborate with sales and customer service teams to ensure accurate billing and client satisfaction

Maintain compliance with company policies and applicable regulations

Process and track incoming payments, ensuring accurate application to customer accounts

Conduct account reconciliations and resolved discrepancies, improving accuracy

Assist in generating invoices and statements, ensuring timely delivery to clients

Handle high-volume customer inquiries related to billing, payments, and account statuses

Resolve client issues promptly and maintain a high customer satisfaction rate

Support accounts receivable team by identifying and escalating delinquent accounts for further action

Document all interactions in CRM systems to ensure accurate tracking of customer communications

Qualification

Accounts ReceivableCollections ManagementNegotiation SkillsAccounting SoftwareAnalytical SkillsCustomer ServiceCommunication SkillsDetail-orientedTeam CollaborationProblem Solving