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AnswerNet · 1 month ago

Bilingual Spanish/English Customer Service Agent Remote

United States

Full-time

Remote

Entry Level

$15/hr - $15/hr

1+ years exp

AnswerNet is a leading provider of contact management solutions operating over 20 centers across the United States and Canada. They are seeking remote bilingual customer service representatives to provide high-level support, manage calls, and ensure customer satisfaction while adhering to company policies.

Telecommunications

Responsibilities

Manage large amounts of inbound calls and make consistent outbound calls

Identify and assess customers’ needs to achieve satisfaction

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call-handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Take the extra mile to engage customers

Qualification

Customer support experienceBilingual Spanish/EnglishCommunication skillsHigh-volume call center experienceComputer literacyTyping proficiencySolution-orientedActive listeningTime managementPositive attitude

Required

Proven customer support experience or experience as a client service representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Must be a strong communicator: strong verbal, written, and interpersonal communication skills

Ability to multitask, prioritize, and manage time effectively

Proficient in typing

Must be a peer leader: exemplary attendance, positive attitude, professional conduct, and high-level customer service skills

Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience

Computer Skills: familiarity with Windows, and Microsoft Office, and the ability to quickly learn new software with provided training

Flexibility with scheduling and work hours

Driven by Success: they want to innovate and push themselves constantly, and their team, to be the best in the industry

Experience working with an automatic dialer

Must be computer literate

Pleasant phone demeanor

Minimum of one year of previous high-volume call center experience

Bilingual Spanish/English

Experience in BOTH inbound and outbound environments

PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)

Hard-wired high-speed internet connection (ethernet cable)

USB-connected Headset