Safety NetAccess, Inc. · 1 month ago
Junior Escalation Network Engineer
Winston-Salem , Winston-Salem, NC, US
Full-time
Onsite
New Grad, Entry LevelSafety NetAccess, Inc. is seeking a proactive Junior Escalation Network Engineer to join their team. The role involves assisting in resolving complex network issues escalated from the first-line support team and collaborating with senior engineers to ensure network stability and performance.
Information Technology & Services
Responsibilities
Provide advanced technical support for escalated network issues
Troubleshoot and resolve complex network problems involving routers, switches, firewalls, and other network devices
Collaborate with senior engineers to diagnose and fix network performance issues
Monitor network performance and implement improvements to enhance reliability
Document troubleshooting steps and solutions for future reference
Assist in the implementation and configuration of network hardware and software
Participate in on-call rotation to provide 24/7 support for critical network issues
Stay updated with the latest networking technologies and best practices
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field
Basic understanding of networking concepts and protocols (e.g., TCP/IP, DNS, DHCP)
Familiarity with network hardware such as routers, switches, and firewalls
Strong problem-solving skills and attention to detail
Excellent communication and teamwork abilities
Willingness to learn and adapt to new technologies
Preferred
Experience with network monitoring and troubleshooting tools
Knowledge of both wired and wireless networking
Knowledge of network security principles and practices
Certifications such as CCNA (Cisco Certified Network Associate) or equivalent are a plus
Exposure to or hands on experience with one or more of the following vendor technologies is highly beneficial: Cisco Meraki, HP/Aruba, Ruckus, WatchGuard
Company
Safety NetAccess, Inc.
Safety NetAccess™, is a Massachusetts-based company, with offices located throughout the US & Canada.
Founded in 2001
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Todd Shobert
Chief Technology Officer
Jessica M.
Chief Operations Officer
Company data provided by crunchbase