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Chase · 1 month ago

Experience Research Senior Associate - Global Client and Employee Experience

10 S Dearborn St, Chicago, IL, 60603, US

Full-time

Onsite

Mid, Senior Level

$100K/yr - $140K/yr

3+ years exp

Chase is a leading financial services firm, and they are seeking an Experience Research Senior Associate to enhance user experiences across their products and services. This role involves conducting advanced research studies, analyzing customer insights, and collaborating with cross-functional teams to inform product design and improve customer satisfaction.

BankingFinancial Services

Responsibilities

Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights

Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement

Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings

Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications

Stay current with industry trends and incorporate knowledge into team insights

Foster an environment where risk/control issues are escalated, and threats are anticipated, identified, and addressed pro-actively

Leverage insights to create organizational momentum by combining storytelling with strategic rigor: go beyond reporting of data to provide internal functions and lines of businesses with the strategic narratives and actionable insights they need to make business decisions

Qualification

User experience researchQuantitative research methodsQualitative research methodsData analysisStakeholder managementEffective storytellingStrategic thinkingCollaboration

Required

3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques

Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis

Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences

Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs

Strong strategic and analytical skills, with the ability to uncover deeply-rooted insights, test hypotheses, and recommend solutions with clear success criteria

Experience managing consulting-type projects, coordinating cross-functional initiatives, and driving alignment across organizations

Proven ability to manage stakeholders and clients, including senior executives, through active listening, adaptability, and professional maturity

Effective storyteller, who excels at distilling complex learnings into clear, compelling, simple narratives to facilitate executive decision-making and drive outcomes

Entrepreneurial and collaborative: takes ownership, acts decisively, and maintains a growth mindset when interacting with peers at all levels