Product Support Administrator jobs in United States
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FTI · 1 month ago

Product Support Administrator

positionAppleton, WI
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

FTI is a company that cares about leading the way in construction, engineering, manufacturing, and renewable energy. The Product Support Administrator is responsible for managing technical support, warranty programs, and field service partnerships for electrical distribution products, collaborating with stakeholders to align support structures with customer expectations and organizational capabilities.

Construction
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H1B Sponsor Likelynote

Responsibilities

Assist in developing and implementing product support strategies and policies while ensuring alignment with product strategy and customer expectations
Design, build, and manage scalable technical support, warranty and service support channels for internal teams and customer-facing processes
Assist in the development and creation of customer and asset records
Assist in the development and configuration of technical support, warranty and service support systems and solutions
Develop work instruction level of detail in aftermarket business processes and procedures
Coordinate across internal teams (engineering, operations, quality, safety, etc.) to ensure product support processes are executable and consistent
Capture critical quality escalations and field issues with a focus on continuous improvement and customer trust
Use problem-solving and systematic thinking to reveal gaps and design sustainable, scalable product support solutions
Performs other related duties as required and assigned

Qualification

Technical supportWarranty programsService operationsERP systemsCRM systemsProblem-solvingCustomer experienceProcess designCollaboration

Required

Associate's or Bachelor's degree in Engineering, Business Administration, Operations Management, or related field
5+ years in business administration, technical support, service operations, or customer experience roles, preferably related to electrical distribution products or similar industrial products
Experience with ERP, CRM, service, or warranty system platforms (e.g., Salesforce, Service Cloud, Salesforce Field Service, Microsoft Dynamics 365, Acumatica)
Travel: up to 25% depending on business needs
Typical work hours are between 7:00 a.m. and 5:00 p.m. Monday – Friday

Benefits

Competitive, merit-based compensation
Career path development
Flexible and robust benefits package
Industry-leading benefits

Company

FTI

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Faith Technologies Incorporated (FTI) is a dynamic organization comprised of construction, engineering, manufacturing and renewable energy experts.
dateFounded in 1972
location
Menasha, WI, US
people-size1001-5000 employees
web-link
http://www.faithtechinc.com

H1B Sponsorship

FTI has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (60)
2024 (29)
2023 (36)
2022 (17)
2021 (27)
2020 (25)

Funding

Current Stage
Late Stage

Leadership Team

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Michael Jansen
CEO & Chairman of the Board
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Michael Richart
Chief Business Officer, Executive Vice President
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Company data provided by crunchbase