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GE Appliances, a Haier company · 1 month ago

Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote)

United States

Full-time

Remote

Entry Level

$17.85/hr - $17.85/hr

2+ years exp

GE Appliances, a Haier company, is seeking a Bilingual Remote Consumer Advocate to join their team. In this role, you will resolve escalated customer service issues in both English and Spanish, ensuring a quality service experience for consumers while advocating for satisfactory resolutions with internal departments.

Consumer Goods

H1B Sponsor Likely

Responsibilities

Resolve escalated customer concerns, including capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry

Follow up with customers using phone, email, or text to resolve appliance-related concerns, and close out cases with successful actions

Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions

Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues, i.e., zones, dispatchers, technicians, etc

Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager

Complete consumer reviews for satisfaction before case closure

Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies

Qualification

Escalated Customer ServiceBilingual SpanishCall-Center ExperienceComputer SkillsOrganizational SkillsActive ListeningConflict ResolutionTime ManagementCritical ThinkingTeamwork

Required

Ability to communicate effectively and proficiently using both English and Spanish language in written and verbal form

High School Diploma or GED

Minimum of 1-year Call-Center experience

Minimum of 2-years Escalated Customer Service experience

Ability to communicate effectively in English is a requirement

Excellent written & verbal skills

Moderate to advanced computer skills; navigating multiple online applications

Exceptional organizational skills; ability to effectively multi-task

Ability to handle high-volume calls while simultaneously handling multiple online applications

Passion for helping customers and problem-solving

Flexible with the ability to take direction from management yet work independently to achieve goals

Active listening skills and the ability to ask questions

Conflict resolution skills; negotiation skills; and time management skills

Flexibility, being the ability to adapt to change. Critical thinking skills

Desire to work in a team environment towards common goals

Ability to remain calm and show empathy while handling challenging customer concerns

Remote work opportunities subject to business needs. Otherwise, a normal office environment with lighting and climate-controlled temperatures

A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues

Internet Speed Requirements: Ping 50 Mbps or lower, Download 50 Mbps or higher, Upload 15 Mbps or higher

Preferred

Previous experience working from home

Benefits

Paid on-the-job training and mentoring

Work-from-home opportunities (equipment provided)

No weekend shifts

Paid time off

Medical, dental, vision, and prescription benefits eligibility on day 1 of employment

401(k) program with a company match

Short-term and long-term disability

Life insurance

Appliance discount program

Tuition reimbursement

Gym membership reimbursement

Career growth opportunities

Company

GE Appliances, a Haier company

Glassdoor3.8

At GE Appliances, a Haier company, we come together to make good things, for life. Headquartered in Louisville, Kentucky, we are a leading U.S.

Founded in 2001

Louisville, Kentucky, USA

10001+ employees

http://geappliancesco.com/

H1B Sponsorship

GE Appliances, a Haier company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (18)

2024 (17)

2023 (16)

2022 (31)

2021 (19)

2020 (20)