Billtrust · 2 days ago
Employee Experience Specialist
Nashville, TN
Full-time
Onsite
Mid Level
$68K/yr - $77K/yr
3+ years expBilltrust is a B2B order-to-cash software and digital payments market leader, helping businesses improve customer satisfaction and accelerate cash flow. The Employee Experience Specialist is responsible for creating a welcoming and engaging experience for employees and candidates, focusing on onboarding, employee programs, and continuous improvement of workplace experiences.
Financial ServicesFinTechPaymentsSoftware
Responsibilities
Support the execution of the employer brand by partnering with Marketing and Talent Acquisition to ensure recruiting materials, interview communications, and candidate touchpoints reflect the company’s values and culture
Coordinate and maintain interview and candidate experience standards across roles and locations
Manage and update candidate-facing materials (interview guides, email templates, welcome content, careers page inputs)
Track and collect feedback from candidates and recruiters and recommend improvements to the interview and hiring experience
Plan and execute employee experience programs such as events, recognition moments, cultural celebrations, and engagement activities
Support company-wide initiatives related to belonging, recognition, and connection through scheduling, logistics, communications, and tracking participation
Partner with People Operations and HRBPs to support onboarding events, orientation sessions, and early-tenure programs
Coordinate all workplace and experience elements of onboarding (desk setup, office access, welcome kits, swag, first-day logistics)
Serve as an on-site point of contact to ensure new hires have a smooth, welcoming, and well-organized first-day experience
Gather feedback from new hires and identify opportunities to continuously improve the onboarding experience
Track participation, feedback, and basic engagement metrics for events, onboarding, and programs
Identify recurring issues or gaps in the employee or candidate experience and propose practical, scalable improvements
Keep documentation, templates, and tools up to date to support consistent delivery across teams and locations
Qualification
Required
3+ years of experience in workplace experience, employee engagement, onboarding, recruiting coordination, or people operations
Strong project coordination and organizational skills, with the ability to manage multiple priorities and meet deadlines
Excellent written and verbal communication skills, including the ability to create clear, engaging employee-facing content
Proven ability to work cross-functionally and build effective relationships across teams and levels
High attention to detail with a service-oriented, employee-first mindset
Creative, collaborative, and passionate about culture, belonging, and the employee experience
Comfortable using Microsoft Office and collaboration tools such as Teams
Ability to work on-site in our downtown Nashville, TN office at least four (4) days per week
Comfortable serving as an in-office presence and point of contact for employee experience and onboarding activities
Preferred
Experience with engagement, survey, or recognition platforms is a plus
Benefits
Work from Anywhere: Your home, a coffee shop, a company paid WeWork.... you decide!
A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day.
Flexible Working Hours: We support your lifestyle- the results are what count.
Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
Sabbatical: A paid leave to reward longevity and commitment to Billtrust.
Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.
Opportunities for Growth: Professional development can take many shapes. Join one of our seven ERGs or participate in our Mentor-Mentee, and Leadership development programs- we foster an environment where all employees can grow.
Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards, our employees are recognized for hard work and outcomes achieved.
Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance.
Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.
Company
Billtrust
Billtrust develops a payment cycle management platform designed to automate every step in the invoice-to-cash process.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$315MKey Investors
W Capital PartnersRiverwood CapitalGoldman Sachs
2022-09-28Acquired
2021-01-13Post Ipo Equity· $200M
2021-01-13IPO
Leadership Team
Grant Halloran
Chief Executive Officer
Joseph Eng
Chief Technology Officer
Recent News
Destination CRM
2026-01-16
Company data provided by crunchbase