Client Services Representative jobs in United States
cer-icon
Apply on Employer Site
company-logo

Arhaus · 1 month ago

Client Services Representative

positionHudson, OH
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$20/hr - $20/hr
date0+ years exp

Arhaus is a furniture and décor company founded in 1986, committed to sustainable sourcing and quality craftsmanship. The Client Services Representative role involves providing exceptional service to clients, managing cases, and ensuring prompt resolution of issues.

Consumer GoodsE-CommerceFashionFurnitureHome DecorLifestyleManufacturingReal EstateRetail
check
H1B Sponsor Likelynote

Responsibilities

Gathering Information: Manage client cases, ensuring prompt and effective resolution of issues
Communication: Ability to prove written/verbal communication. Explain the next steps of the process to the customer
Listening & Reading: Listen to voicemails and read incoming emails from customers to update their information with their inquiries
Handling Calls: Receive calls on warranty and product issues, create new cases, and set expectations on the next steps
Updating Information: Update customers' information and address their inquiries from voicemails and emails
Outbound Calls: Make outbound calls to customers to obtain information needed to file an initial case or to advance a current case to the next steps for processing
Flexibility: Please note roles and responsibilities can change based on business needs
Quality: Maintain detailed and accurate records of client interactions and case progress
Goals: Meet and exceed Contact Center KPIs, including Average handle time, Call per hour, service level, schedule adherence. and quality assurance

Qualification

Customer service experienceCase managementMicrosoft SuiteProblem-solving skillsMulti-taskingPrioritization skillsCommunicationCreative solutions

Required

High School diploma or equivalent
At least 6 months in a customer service-focused or case management environment (e.g., call center, retail, hospitality, food/beverage)
Compassionate and enthusiastic, with a strong commitment to spectacular service
Ability to multi-task in a fast-paced environment, balancing multiple client interactions and case management tasks
Provide solutions and excellent problem-solving skills
Proficiency in computer systems with minimal assistance (Microsoft Suite preferred)
Excellent communication, problem-solving, and follow-up skills
Ability to thrive in a fast-paced setting with strong prioritization skills and a high sense of urgency
Capable of tackling difficult challenges and finding creative solutions

Benefits

Eligible for Client Services Monthly Bonus

Company

Arhaus

twittertwittertwitter
Glassdoor3.0
company-logo
Arhaus is a premiere retail chain that designs, manufactures, and sells home furnishings both at retail locations and online.
dateFounded in 1986
location
Hudson, Ohio, USA
people-size1001-5000 employees
web-link
https://www.arhaus.com/

H1B Sponsorship

Arhaus has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (3)
2022 (2)

Funding

Current Stage
Public Company
Total Funding
$150M
Key Investors
Monroe Capital
2023-08-16Post Ipo Secondary· $120M
2021-11-04IPO
2017-06-27Debt Financing· $30M

Leadership Team

leader-logo
Jennifer Porter
Chief Marketing Officer
linkedin

Recent News

Designers Today
Arhaus continues expansion with another California showroom
2025-12-30
MySanAntonio
What's coming? New stores headed to San Antonio shopping centers in 2026
2025-12-06
Arhaus, LLC
Arhaus to Participate in Upcoming Investor Conferences
2025-11-26
Company data provided by crunchbase