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Estes Forwarding Worldwide · 1 month ago

Coordinator, Warehousing Client Services

US-IL-Joliet

Full-time

Onsite

Entry Level

1+ years exp

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients. The Coordinator, Warehousing Client Services is responsible for communicating with customers and carriers to coordinate deliveries and shipments, ensuring accurate processing of orders and inventory management.

AutomotiveLogistics

No H1B

Responsibilities

Engage in solutions-based communication with clients

Interface directly with the warehouse team to ensure accurate and timely processing of orders and receipts

Process transactions in the Warehouse management system to complete receipts/ shipments/ inventory transfers

Perform cycle counts in the warehouse and investigate any inventory discrepancies

Adhere to Warehousing best practices and standard operating procedures

Drive continuous improvement within the organization through collaboration with site managers

Proficient in the warehouse management system WMS

Identify trends, key issues, and successes through data analysis and customer feedback

Recognize opportunities for enhancing and expanding EFW client relationships

Respond to client inquiries quickly and efficiently

Provide prompt and professional customer service to new leads and prospects

Proactively engage customers to build rapport and ask for new opportunities

Follow up opportunities to receive feedback and continuously improve the process

Act as a liaison between clients, warehouse operations, and administration

Coordinate with appropriate operations personnel to source transportation for secured moves

Work with operations personnel to make sure specific client expectations are met

Provide clients with proactive notification of deliveries or service issues to ensure continuous communication

Direct drivers to appropriate docks

Handle data entry of orders, receipts, shipments, and BOLs

Assist with resolving client issues

Continually develop market and industry knowledge to facilitate success

Look for ways to continuously improve processes

Develop and use collaborative relationships to accomplish work goals

Comply with company C-TPAT and TSA security procedures

Perform other duties as assigned

Qualification

Warehouse management systemMicrosoft OfficeData analysisCustomer serviceWritten communicationOrganizational skillsProblem-solvingTeam collaboration

Required

Intermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications

Excellent written and oral communication skills

Strong organizational skills and close attention to detail

Ability to work independently and remain self-motivated with minimal direct supervision

Ability to write comprehensive and detailed business correspondence

Ability to work with groups of people such as other departments and communicate known concepts

Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis

Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems

Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check

Must be eligible to work in the United States

Minimum of a Bachelor's degree (or equivalent) and 1-3 years of experience in Transportation or Warehousing preferred. However, a combination of experience and/or education will be taken into consideration