Acclaim Systems ยท 1 month ago
Computer Systems Analyst
Feasterville-Trevose, PA
Full-time
Onsite
New Grad, Entry Level
0+ years expAcclaim Systems is seeking a Computer Systems Analyst to participate in client business operations and improve service quality through IT solutions. The role involves designing reports, managing ITIL modules in Service-Now, and providing advanced support for software issues.
ComputerInformation TechnologySoftware
Responsibilities
Participate in client business operations, work with information technology to improve the quality of the services being delivered and assist in integration and testing of new solutions on a continuous basis
Design reports using SQL Server Reporting Services
Work with report parameters and perform parameterized and cascading parameterized reports using SSRS
Record requirements within a client's systems/process development life cycle
Involved in implementation, customization, and maintenance of ITIL modules such as Incident, Change, Problem, Knowledge and Service Catalog in Service-Now
Work on integrating Service-Now with tally for obtaining the order information
Manage reports in SSRS using BIDS, Report Manager and Report Builder
Create Report Models, Parameterized Reports, Drill Down, Drill Through and Graph Reports
Provide advanced support for Service-Now by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis
Create and configure the SLAs as per the requirements
Handle the incident tickets in Service-Now created by Licensees
Interface with clients to identify solutions and recommend strategies to address problems
Create on demand reports and schedule the report generation as per the client requirements in Service-Now
Leverage knowledge of business intelligence and business performance management technology to organize the issues around the development of innovative approaches and solutions to business problems and requirements in the desired systems changes
Re-design workflows using workflow editor and work on resynchronizing various complex workflows into simpler workflows
Configure applications using Service-Now tool used in ITIL Management
Write reports using SQL Server Reporting Services (SSRS)
Drive all UAT sessions and client-related meetings to ensure development is as agreed
Qualification
Required
Bachelor's degree plus 6 months of experience required
Participate in client business operations
Work with information technology to improve the quality of the services being delivered
Assist in integration and testing of new solutions on a continuous basis
Design reports using SQL Server Reporting Services
Work with report parameters and perform parameterized and cascading parameterized reports using SSRS
Record requirements within a client's systems/process development life cycle
Involved in implementation, customization, and maintenance of ITIL modules such as Incident, Change, Problem, Knowledge and Service Catalog in Service-Now
Work on integrating Service-Now with tally for obtaining the order information
Manage reports in SSRS using BIDS, Report Manager and Report Builder
Create Report Models, Parameterized Reports, Drill Down, Drill Through and Graph Reports
Provide advanced support for Service-Now by troubleshooting a variety of difficult software problems
Implement bug fixes and perform root cause analysis
Create and configure the SLAs as per the requirements
Handle the incident tickets in Service-Now created by Licensees
Interface with clients to identify solutions and recommend strategies to address problems
Create on demand reports and schedule the report generation as per the client requirements in Service-Now
Leverage knowledge of business intelligence and business performance management technology
Re-design workflows using workflow editor
Work on resynchronizing various complex workflows into simpler workflows
Configure applications using Service-Now tool used in ITIL Management
Write reports using SQL Server Reporting Services (SSRS)
Drive all UAT sessions and client-related meetings to ensure development is as agreed
Relocation for long/short term projects to various unanticipated client sites throughout the U.S. required
Company
Acclaim Systems
Acclaim Systems is a computer software company offering staff augmentation services.
51-200 employees
H1B Sponsorship
Acclaim Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (23)
2023 (14)
2022 (22)
2021 (26)
2020 (30)
Funding
Current Stage
Growth StageRecent News
2024-12-25
Company data provided by crunchbase