WesBanco · 1 month ago
Consumer Loan Resolution Specialist - Credit Resolution
Elizabethtown, KY, 42701, United States
Full-time
Onsite
New Grad, Entry LevelWesBanco is a banking institution located in Youngstown, Ohio, seeking a Consumer Loan Resolution Specialist to manage the collections of credit lines and consumer loans. The role involves ensuring compliance with regulations, preparing files for delinquent accounts, and making recommendations for actions to secure payments or collateral.
BankingFinanceFinancial Services
Responsibilities
Initiates outbound and receives inbound phone calls relating to the collection of delinquent accounts
Reduces delinquency, prevents repossessions and/or foreclosure, and minimizes charge offs/charge downs on assigned accounts
Determines reason for non-payment
Completes Skip Trace on accounts to locate customers for which you have not established phone contact to verify phone number, address, place of employment for the maker and co-maker(s) on the account
Reviews all bank systems as needed (FIS/IBS, Image Centre, etc.) to determine the scope of the customer relationship as well as facilitate in the collection of the account
Prepares necessary documentation for modifications, extensions, and file evaluation
Negotiates payment arrangement with borrower(s)
Maintains detailed tracking log on all accounts as you work through the collection process
Processes GL and Payment Tickets as applicable when payment is received
Researches and resolve billing and/or payment disputes on assigned accounts
Verifies 'Proof of Insurance' for collateralized loans as needed
Orders appraisals when appropriate
Analyzes loan/collateral file to make recommendation for appropriate action
Reviews personal credit and asset reports to make recommendations as to appropriate strategy
Organizes and prepare files to be referred for repossession and/or foreclosure
Makes appropriate file notations for all correspondence and any other events to Intellect system
Qualification
Required
Comprehensive knowledge of applicable state and federal regulations relating to collections
Ability to manage day-to-day collections of a portfolio of credit lines and consumer and personal loans both secured and unsecured
Willingness to provide a level of service which will clearly differentiate us from our competitors
Professional appearance and demeanor, interpersonal relations, work ethic and attitude
Clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner
Effective organizational skills and ability to handle detail-oriented work with promptness
Ability to work in a fast-paced environment
Initiates outbound and receives inbound phone calls relating to the collection of delinquent accounts
Reduces delinquency, prevents repossessions and/or foreclosure, and minimizes charge offs/charge downs on assigned accounts
Determines reason for non-payment
Completes Skip Trace on accounts to locate customers for which you have not established phone contact to verify phone number, address, place of employment for the maker and co-maker(s) on the account
Reviews all bank systems as needed (FIS/IBS, Image Centre, etc.) to determine the scope of the customer relationship as well as facilitate in the collection of the account
Prepares necessary documentation for modifications, extensions, and file evaluation
Negotiates payment arrangement with borrower(s)
Maintains detailed tracking log on all accounts as you work through the collection process
Processes GL and Payment Tickets as applicable when payment is received
Researches and resolve billing and/or payment disputes on assigned accounts
Verifies 'Proof of Insurance' for collateralized loans as needed
Orders appraisals when appropriate
Analyzes loan/collateral file to make recommendation for appropriate action
Reviews personal credit and asset reports to make recommendations as to appropriate strategy
Organizes and prepare files to be referred for repossession and/or foreclosure
Makes appropriate file notations for all correspondence and any other events to Intellect system
Ability to research problem situations and recommend appropriate action
Ability to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing
Ability to complete all assigned compliance training in a timely manner
Company
WesBanco
With over 150 years as a community-focused, regional financial services partner, WesBanco Inc.
Founded in 1870
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$260MKey Investors
PNC Bank
2025-09-10Post Ipo Equity· $230M
2022-10-03Post Ipo Debt· $30M
2015-11-02Acquired
Leadership Team
Jeff Jackson
Chief Executive Officer
Adam Thomas
Executive Vice President Tennessee Regional President
Recent News
2026-01-07
2025-10-29
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