Henry Schein · 1 month ago
Sr. Equipment Service Technician - Green Bay, WI
United States
Full-time
Remote
Senior Level
7+ years expHenry Schein is a leading provider of healthcare solutions, and they are seeking a Sr. Equipment Service Technician to manage the repair and service of equipment in practitioners' offices. The role focuses on delivering excellent customer service, troubleshooting complex issues, and supporting installation and repair tasks.
DentalHealth CareMedical Device
Responsibilities
Provides repair services to customers in a courteous and professional manner including escalation and more advanced and difficult issues. May also provide installation services to customers on an as needed basis
Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services
Provides leadership to team members and manages all on site installation, repair maintenance and test tasks
Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions
Comprehends customer requirements and make appropriate recommendations to optimize the customer experience
May assist with other more junior technicians’ assignments as required to ensure quality customer service is being provided
Maintains and manages proper levels of inventory in van
Produces timely and detailed service reports
Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training
Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed
Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments
Completes all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing
Submits all job-related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork
Complies with all terms of the Fleet Management Policy including maintenance and accident management policies
Participates in special projects and performs other duties as required
Qualification
Required
Must have 3 or more Level 1 Certifications which were determined by the ROM/ZOM based on business need
Must be cross certified (digital x-ray/software, digital CAD/CAM, etc.)
Proven ability to present preventative maintenance to customers
Proven ability to administer timely and accurately (work orders, FSRs, Concur, eTime, RMA's, 2579 reporting, etc.)
Ability to act as liaison between Henry Schein, customers, contractors and EPM
Must demonstrate lead technician capabilities
Must work well independently
Expert troubleshooting skills
Proven ability to work with confidential information
The ability to act as liaison between Henry Schein, customers, contractors, and EPM
Must demonstrate lead technician capabilities
Must have the ability to mentor other technicians
Oral communication and presentation skills
Proven ability to administer on time and accurately (work orders, FSRs, concur, e-time, RMA's, 2579 reporting, etc.)
Proven ability to work with confidential information
Expert troubleshooting skills
Advanced computer skills
Typically, 7 or more years of dental industry experience with demonstrated proficiency
Strong mechanical background
Service and install experience
Must have achieved and demonstrated expertise in an equivalent area to a CIT certification
Preferred
Typically, High School education, vocational training and/or on-the-job training
Associates degree or Technical School Certification is preferred
Company
Henry Schein
Henry Schein is a provider of health care products and services to office-based dental, medical and animal health.
10001+ employees
H1B Sponsorship
Henry Schein has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (5)
2023 (6)
2022 (6)
2021 (1)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Kohlberg Kravis RobertsSMILE Health
2025-01-29Post Ipo Equity· $250M
2023-08-08Non Equity Assistance
2023-07-11Post Ipo Debt· $750M
Leadership Team
James A. Harding
SVP & CTO
Michael Ettinger
Executive Vice President, Chief Operating Officer
Recent News
2026-01-13
2026-01-13
Company data provided by crunchbase