Frontwave Credit Union · 1 month ago
Consumer Loan Processor (Onsite )
US-CA-Oceanside
Full-time
Onsite
Entry, Mid Level
$23.84/hr - $35.76/hr
2+ years expFrontwave Credit Union is a member-owned not-for-profit financial institution serving multiple counties in California. They are seeking a Consumer Loan Processor responsible for processing consumer loan applications and providing guidance to members throughout the loan process, ensuring compliance with applicable regulations and maintaining high service standards.
CreditFinanceFinancial Services
Responsibilities
Promptly respond to all digital loan applications, determine eligibility for memberships, process members’ requests working with appropriate personnel in order to satisfactorily service the digital request and complete the loan process within established service level
Act as the main point of contact throughout the loan process, ensuring excellent levels of service by providing guidance on process, product and pricing in a detailed and comprehensive manner
Provide excellent service to members (external and internal) by completing the loan process timely, efficiently and with minimal errors. Update the LOS with loan status notes according to department KPIs
Ensures accuracy in loan application, verification of income and other documents or stipulations required for funding or as required by contract. May conduct follow up contact with member for additional information
Communicate underwriting recommendation to members according to established service level agreement and workflow process
Contribute with development, testing, documenting and training on new workflows and procedures
Assist team members and other departments with lending guidelines, process workflows and loan documentation questions
Qualification
Required
High School Diploma or equivalent
Minimum of two years of financial industry experience with one year of lending experience
Basic computer skills with general knowledge of Microsoft Office applications
Knowledge of California and out of state DMV Policy and Procedures
Knowledge of basic consumer lending processes
Knowledge of After Market Products and ability to cross sell other products and services offered by credit union
Benefits
401k matching
Mortgage and auto discounts
9-27 days of PTO per year (based on tenure) and 10 paid holidays
Affordable medical, dental, vision health plans, and Flexible Spending Account
Employee Assistance Program with a variety of services
Career development, training, and coaching, mentoring; tuition reimbursement up to $4,000/year
Company
Frontwave Credit Union
Frontwave Credit Union offers banking facilities such as banking account, credit cards, auto loans and digital banking services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
B
Bill Birnie
President & CEO
Recent News
San Diego Business Journal
2025-04-01
Company data provided by crunchbase