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CREO · 1 month ago

Senior Analyst, Managed Technical Services

Durham, NC

Full-time

Onsite

Mid, Senior Level

2+ years exp

CREO is a company focused on providing innovative technology solutions. As a Senior Analyst, you will collaborate with senior staff to manage IT projects, deliver technical solutions, and analyze data to address business challenges, all while ensuring high client satisfaction.

Non Profit

Responsibilities

Support senior staff across multiple IT projects and clients

Take ownership of key IT-related workstreams and manage work on multiple projects with a higher degree of independence

Work alongside senior staff to deliver high-impact technical solutions and consistently exceed client expectations

Your initiative and proactive contributions will be essential in driving project success, while continuously developing your consulting, technical, communication and leadership skills

Maintain personal billable utilization at the rate of 1700 hours per year

Travel to CREO client sites in North Carolina’s Research Triangle area or occasionally interstate

Prepare client-ready IT deliverables with autonomy

Design visually compelling and insightful presentations and reports, translating complex technical information into clear, actionable insights

Prepare detailed spreadsheets, PowerPoint decks, and status reports

Ensure that all deliverables are polished, professional, and aligned with client needs

Collect data for analysis of business problems

Take a lead role in gathering, organizing, and analyzing data to address business challenges from an IT perspective

Work with clients to understand their technical requirements, conduct research, and synthesize information to inform technology-related recommendations

Build Excel models to analyze IT-related data, such as system performance metrics, cost reduction, network optimization, and user engagement

Conduct vendor interviews, create IT-related surveys, and develop reports that provide valuable insights for client decision-making

Record information and drive communication

Lead the documentation of key takeaways from internal and client meetings, particularly those focused on IT-related discussions

Communicate concisely and proactively, to ensure that all stakeholders, both technical and non-technical, are informed and aligned

Effective communication, both written and verbal, will be key in keeping the project team aligned, ensuring technical solutions are clearly communicated, and tracking action items and project progress

Qualification

Microsoft M365ExcelPowerPointITILITSM systemsCloud platformsVerbal skillsMulti-taskingWriting skillsAttention to detail

Required

2-5 years of relevant experience

Local to Durham, NC area

Experience with Microsoft M365

Experience managing laptops and other hardware

Bachelor's degree in relevant field

Strong verbal and writing skills

Demonstrated expertise in Excel, PowerPoint, Word, and Outlook including advanced experience with Excel and PowerPoint

Ability to work on tight deadlines, multi-task, and manage multiple shifting priorities

A keen eye for and attention to detail

Preferred

Experience with additional cloud platforms is an advantage

Experience with ITIL and ITSM systems (eg Fresh Service or Service Now) is an advantage

Company

CREO

CREO is a 501(c)(3) not-for-profit organization that is helping mobilize more private capital into low-carbon and resource-efficient solutions by working with a network of qualified family offices, private investors, and advisors focused on collaboratively developing and investing in the global environmental marketplace.

Founded in 2011

New York, New York, USA

11-50 employees