Cohere Health · 6 hours ago
Client Success Manager
United States
Full-time
Hybrid
Mid, Senior Level
$95K/yr - $103K/yr
4+ years expCohere Health is a company that delivers AI-powered solutions to streamline access to quality care. They are seeking a Client Success Manager to take ownership of account relationships, act as the primary contact for clients, and enhance client satisfaction through effective communication and relationship building.
Consumer SoftwareHealth CareSaaSSoftware
Responsibilities
Serve as the primary client advocate, building strong cross-functional relationships and leveraging clear, strategic communication to ensure seamless and efficient value delivery
Lead and execute day-to-day program operations, including client touchpoint preparation and presentation, reporting delivery, issue resolution, and responding to ad hoc client requests
Partner with Strategic Accounts to deeply understand the client’s organizational structure, goals, and opportunities, and translate that insight into a tailored value proposition that drives measurable outcomes with Cohere Health
Generate materials and reporting that can be leveraged to deliver insights to the Client and demonstrate how the program is performing against key success metrics
Function as the client’s advocate and the subject matter expert to the rest of the Cohere organization
Document and create organizational visibility to key internal stakeholders on:
Insights including outstanding roadmap opportunities, areas of risk, and key client activities and expectations
Progress of weekly/monthly/quarterly initiatives
Key account metrics (e.g., relationship status, progress to goals, roadmap, etc.)
Work collaboratively with various internal stakeholder groups such as product, engineering, service operations, clinical programs, sales, and analytics to ensure that our clients realize the full value of the services we deliver
Lead and manage associate team members by providing mentorship, setting clear goals, overseeing their work, and fostering a collaborative environment to drive client success and achieve project objectives
Proactively identify opportunities to improve the client experience by gathering feedback, monitoring trends, and recommending enhancements to processes or services
Qualification
Required
4–7 years in client-facing roles (client management, client success, account management, or similar)
Bachelor's degree in a related field
Proven ability to build strong client relationships and deliver high satisfaction
A collaborative teammate who works seamlessly across functions
Excellent communicator, comfortable presenting and speaking on the fly
Strong analytical skills with experience using data to drive decisions and outcomes
Able to think both strategically and operationally to solve complex client challenges
Highly organized with excellent time-management habits
Thrives in fast-changing, ambiguous environments
Willing to travel up to 25%
Strong project management skills (planning, execution, cross-functional coordination)
Preferred
Experience with PaaS models, delegated vendor models, or value-based care is a plus
Experience with government clients is a plus
Background in SaaS or technical environments, and familiarity with software tools
Healthcare experience strongly preferred; patient or provider-facing experience a plus
Familiarity with Salesforce, Confluence, JIRA, and Google Suite
Benefits
Medical, dental, vision, life, disability insurance, and Employee Assistance Program
401K retirement plan with company match; flexible spending and health savings account
Up to 184 hours (23 days) of PTO per year + company holidays
Up to 14 weeks of paid parental leave
Pet insurance
Company
Cohere Health
Cohere Health is a SaaS company that focuses on improving the efficiency and effectiveness of healthcare delivery.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$186.1MKey Investors
Temasek HoldingsDeerfield ManagementPolaris Partners
2025-05-14Series C· $90M
2024-02-01Series C· $50M
2021-04-13Series B· $36.1M
Leadership Team
Siva Namasivayam
Chief Executive Officer
Robert Shepardson
Chief Financial Officer
Recent News
Company data provided by crunchbase