Zones, LLC · 1 month ago
Software Solutions Advisor
United States
Full-time
Remote
Mid Level
$80K/yr - $110K/yr
3+ years expZones, LLC is a Global Solution Provider of end-to-end IT solutions specializing in various services. The Software Solutions Advisor (SSA) is responsible for helping Mid-Market and strategic SMB customers optimize and manage their software solutions to achieve meaningful business outcomes.
Cloud InfrastructureCyber SecurityInformation ServicesInformation TechnologyInternet of ThingsSoftware
Responsibilities
Engage customers early to define strategic business outcomes and build a tailored Software Success Plan aligning licensing, cloud adoption, roadmaps, and modernization initiatives
Drive customers through the LAER framework (Land, Adopt, Expand, Renew) to ensure continuous value realization and support account growth strategies
Conduct proactive touchpoints according to each customers needs to evaluate health, usage, optimization opportunities, and potential risks across software and cloud subscriptions
Facilitate business reviews and workshops as needed to ensure customers stay on track with adoption plans, renewal milestones, and strategic objectives
Serve as a subject matter expert in software licensing, subscription models, cloud entitlements, and publisher programs across Microsoft, Adobe, AWS, Google, and other SAM focus vendors
Evaluate customer environments, product usage, and contract structures to provide clear options for optimization, cost control, and modernization
Provide solution-oriented guidance that bridges licensing with the broader technology ecosystem (cloud, security, workplace, data platforms, managed services)
Support customers through software lifecycle events including onboarding, rightsizing, renewals, migrations, and product transitions
Proactively manage assigned renewals, initiating engagement 90+ days before expiration to align options with customer goals
Partner with AMs to position value-driven renewal paths, identify upsell/cross-sell opportunities, and mitigate risks in advance
Maintain deep understanding of publisher program updates, product terms, and compliance requirements to help customers stay informed and make confident decisions
Work collaboratively with regional Account Managers as the go-to resource for software and cloud advisory, helping qualify, design, and close opportunities
Identify and advance opportunities for assessments, cloud migration services, modernization initiatives, managed services adoption, and strategic vendor programs
Cosell with AMs and Field Sellers to accelerate net-new customer acquisitions and expansion within existing accounts
Support deal structuring through pricing analysis, licensing design, and optimization recommendations
Maintain accurate documentation of activities, opportunities, success plans, and customer interactions within internal systems
Ensure timely communication with licensees on onboarding, offboarding, product changes, and critical updates
Monitor customer install bases and subscription health to maintain satisfaction and reduce risk
Work cross-functionally across operations, legal, finance, and vendor teams to resolve issues and build strong customer experiences
Qualification
Required
3+ years of experience in software licensing, cloud subscription management, IT account management, or a related advisory role
Demonstrated success providing customer-facing support and consultative guidance
Solid foundational understanding of IT infrastructure, cloud services, and modern workplace concepts
Strong written and verbal communication skills and experience resolving complex customer issues
Strong understanding of software licensing, cloud subscription models, and key publisher ecosystems (Microsoft, Adobe, AWS, Google)
Ability to connect licensing strategy with business outcomes, cloud adoption, and modernization initiatives
Exceptional communication and consultative skills with the ability to translate complex concepts into customer-friendly insights
Strong problem-solving, negotiation, and issue-resolution capabilities
Demonstrated ability to work collaboratively in a team-based sales model
Highly organized with the ability to manage multiple accounts, renewals, and strategic initiatives simultaneously
Preferred
Experience with Microsoft Product Terms, Enterprise & CSP licensing constructs, and cloud optimization practices
Working knowledge of Adobe, AWS, and Google software programs
Microsoft solutions or comparable certifications
Background supporting renewals or subscription lifecycle management
Additional software, cloud, or SAM-related certifications
Benefits
Medical, dental and vision coverage
Life insurance
Disability insurance
Voluntary accident, hospitalization and critical illness insurance options
A 401(k) plan with matching provision
Paid time off
Personal sick leave
Company
Zones, LLC
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain.
1001-5000 employees
H1B Sponsorship
Zones, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (1)
2022 (4)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$0.7M2009-04-02Debt Financing· $0.7M
Leadership Team
Yehia Maaty Omar
Chief Executive Officer
Saad Ayub
SVP, Chief Digital and Innovation Officer
Recent News
MarketScreener
2025-10-17
Company data provided by crunchbase