WHSmith North America · 1 month ago
Sr. Director of Transformation
Las Vegas, NV
Full-time
Onsite
Director/Executive
$170K/yr - $180K/yr
8+ years expWHSmith North America is a leading global travel retailer with over 1,700 stores across 30 countries. They are seeking a strategic and results-oriented Senior Director of Enterprise Transformation to lead the end-to-end modernization of retail operations, ensuring best-in-class customer experience and operational efficiency.
Retail
Responsibilities
Develop and articulate a clear transformation roadmap aligned with enterprise goals and retail strategy
Identify and prioritize initiatives across stores, digital channels, merchandising, supply chain, and customer experience
Lead cross-functional transformation programs, ensuring effective execution, measurable outcomes, and stakeholder buy-in
Manage the governance, cadence, and reporting structure for transformation initiatives
Evaluate and optimize core retail processes for efficiency, consistency, and scalability
Partner with store operations and field teams to pilot, iterate, and scale innovative practices
Collaborate with IT and digital teams to deploy enabling technologies (e.g., POS, workforce tools, analytics, omnichannel platforms)
Champion data-driven decision making and performance management frameworks
Lead the change journey, engaging and equipping frontline teams and leaders with the tools and training for successful adoption
Build a culture of agility, experimentation, and continuous improvement
Build business cases for transformation initiatives, track ROI, cost savings, and performance uplift
Qualification
Required
8+ years of experience in retail, strategy, or transformation leadership roles
Proven track record delivering large-scale transformation programs in a retail or consumer-facing environment
Strong understanding of retail operating models, omnichannel strategies, and/or store operations
Excellent stakeholder management and communication skills—able to engage C-suite to store associates
Experience leading cross-functional teams and managing complex projects under tight timelines
Bachelor's degree in business, Retail Management, or related field; MBA or advanced degree preferred
Frequent sitting
Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
Limited travel or overnight
Normal or corrected vision and hearing
Can distinguish varying or specific colors, patterns, or materials
Fluency in English is required for training, vendor interactions, and ensuring compliance with company policies and procedures
Frequently outdoors
Frequently exposed to varying temperatures from below 32 degrees to above 80 degrees
Lift approximately 50+ lbs
Use of fine motor hand functions
Preferred
Background in management consulting, corporate strategy, or change leadership
Certifications in PMP, Agile, Lean, Six Sigma, or other continuous improvement methodologies
Proficiency with data analytics tools and transformation tracking dashboards
Benefits
Employee Discount
Employer-Paid Life Insurance
Flex Time Off
Disability Insurance
Medical, Dental, and Vision Insurance
Paid Parental Leave
401(k) with company match
Company
WHSmith North America
About WHSmith North America WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide.
1001-5000 employees
H1B Sponsorship
WHSmith North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2019-10-17Acquired
2008-01-01Private Equity
Leadership Team
Toby Keir
Chief Executive Officer
David Charles
President & COO
Recent News
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