Brunswick Corporation · 2 weeks ago
FBC Dock Experience Manager - Naples Brookside, FL
Naples, FL
Full-time
Onsite
Entry, Mid Level
$42K/yr - $72K/yr
1+ years expBrunswick Corporation is a global marine leader committed to challenging conventions and innovating next-generation technologies. The Dock Experience Manager is responsible for ensuring remarkable member and employee experiences, overseeing dock staff, and maintaining fleet standards.
BoatingFitnessIndustrialLifestyleManufacturing
Responsibilities
Hire, train, and supervise all dock level personnel to ensure our members receive the highest level of service at all locations
Ensure all dock staff have proper certifications and up-to-date training
Ensure all best practices and SOPs are communicated and adhered to as detailed in our dock staff manual, policies and procedures, and knowledge resources
Develop monthly dock staff schedule to maximize efficiency and review and approve payroll. You should insert yourself into the schedule for a regular dock day cadence
Travel to locations within the district to support employees, monitor departmental efficiencies, and ensure fleet is maintained to brand standards
Maintain a cooperative, team attitude in working with supervisors and fellow employees to drive positive employee engagement
Hold employees consistently accountable to performance management expectations and complete annual performance evaluations
Ensure adequate inventory and supply levels are being maintained at each location
Correspond with members on all location related issues including but not limited to complaints, fuel disputes, vessel damages and miscellaneous dock charges
Investigate member misconduct and complete all incident reports
Responsible for member satisfaction and retention; Review general member concerns and analyze Qualtrics member feedback on a regular basis and take appropriate action as required
Ensure fleet condition is up to brand standards and in constant state of readiness using Fleetio, the fleet software system, and best practices
Ensure employees are completing tasks in Fleetio including but not limited to inspections, issues/incidents, work orders, inventory, and ordering parts/supplies to ensure all needs are being addressed in a timely manner
Create and execute a weekly cleaning and maintenance schedule to ensure all vessels are maintained at the best possible condition. Take ownership of one model vessel per location
Submit work orders to the Maintenance Operations Center to ensure all fleet needs are being addressed in a timely manner
Maintain KPIs at each location including reservation reports, usage reports, and time sheets
Maintain and manage operating budget and control costs for each location
Maintain accurate fuel logs and ensure all vessels are fueled regularly
Acquaint yourself with local marina managers/harbor master’s and promote a positive working relationship in all marinas
Become familiar with local waterways and popular boating destinations surrounding your club and adhere to all safety policies
Provide process improvement input and suggestions to your manager
Ensure personal appearance and uniform guidelines are being adhered to
Responsible for all safety performance at each location; Operate within prescribed safety SOPs, and proactively ensure member and employee safety
Lead dock staff all hand’s meetings
All other duties as assigned
Qualification
Required
Pass a background check and drug screen
High school diploma or equivalent
Associate's or Vocational degree
Must be at least 21 years of age
Valid driver's license
Ability to maintain a calm, positive attitude during periods of high activity
Strong verbal and written communication and people skills
Must be a self-starter and capable of working unsupervised
Managerial and diplomacy skills
Organizational skills and attention to detail
Analytical, decision-making, and problem-solving skills
Proficient in Microsoft Office Suite or related software
Preferred
Bachelor's degree
Or 1-3 years of related operations experience
Boating safety ID card
Vessel livery operator's certification
Experience in and around boats is desirable
Ability to perform minor boat maintenance
Prior management experience
Benefits
Medical
Dental
Vision
Paid vacation
401k (up to 4% match)
Health Savings Account (with company contribution)
Wellbeing program
Product purchase discounts
Company
Brunswick Corporation
Brunswick is a global leader in marine recreation, delivering innovation that transforms experiences on the water and beyond.
10001+ employees
H1B Sponsorship
Brunswick Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (35)
2023 (28)
2022 (42)
2021 (43)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
$1B2024-10-11Post Ipo Debt· $1B
1997-02-05IPO
Leadership Team
David Foulkes
Chief Executive Officer
Recent News
Investing.com
2026-01-06
Company data provided by crunchbase